Skip to main content
Question

How to restore data

  • May 27, 2025
  • 1 reply
  • 77 views
C
Forum|alt.badge.img
When I switched from an external user to a managed user, the folders and files I created when I was an external user disappeared.
What should I do to restore it?

    1 reply

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist!

    You posted this inquiry using your individual account. By any chance, are you referring to a different Box account? If not, looks like you're still yet to transition to a Business/Enterprise account. And if you noticed your shared folders are missing, it could be that your collaboration has expired or ended.

    In this case, you may reach out to the folder owner. 

    Hope it helps!

    Terms of ServiceAccessibility statement