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Question

Can't see any of my files on the app

  • May 27, 2025
  • 1 reply
  • 9 views

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Hi there, hi can't see my files on the app, but I can see them on a browser, I logged out and logged back in, but keeps having the same problem 

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hello,

 

Reinstalling the app or clearing the cache could help resolve any sync issues. Also, double-checking for any available app updates might fix any bugs causing this problem. If the issue MethodistMyChart persists, it might be worth reaching out to support to see if there’s a known fix.