Support Forum

We are considering upgrading to a higher plan. We've noticed that the API keys in the free plan have a validity of one hour. Could you let us know the expiration time for API keys in the higher-tier plans?

    I am trying to connect SharePoint to box to perform a migration but cant do it because I am getting the folowing message   @This application cannot be used because it is not allowed by your Box administrator. If you have any questions, please contact your administrator at box-admin@domain.com.@   I have created and app and is already authorized and approved named Microsoft 365 Migration with the provided information by Microsoft but issue persist

Following notification of the anomaly, logs have been sent successfully. Pop out reads: If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue. The "here" link brought me to https://support.box.com/hc/en-us. However, I don't see a way to create a support case. Please open a support case to resolve my issue.

pdfファイル、excelファイル、WORDファイル ダウンロードできないファイル あり

I've just signed up for an account and followed the prompts to set my first password. But I'm getting an error banner when I try and set one that says "there was a problem changing your password". I've tried multiple different passwords with no luck. Any ideas?

I want to delete old files/folders, but I do not have the Trash icon in my upper right tool bar, so cannot figure out how to delete files?

Hi, I'm trying to add an external collaborator but Box automatically changes that person into a Member. There seem to be no problem with other external collaborators but this person in particular, even if I delete her as member and invite again as external collaborator it will still appear as member after she accesses box. Is there a way to set it up so it not automatically get an account created? Gets very confusing. Thank youNahuel

I received an invite to the box from someone outside the company, and when I follow the link in the email, I get the following error. Oops! We can't seem to find the page you're looking for.  We received the invitation email again, but the link did not resolve the error. Please let us know how we can access the collaboration folder.

I've recently started an account with Box because Dropbox was performing so poorly. How can I migrate my Dropbox data to Box? Thanks, Jim Bendell

I have a new user on our platform.  When she signs in it tells her that a verification email was sent, but she is not receiving it.  It is not in her junk, and all other emails from box appear to be delivered correctly.

"Email already used in a Box account but not associate with an enterprise" I have several seats that I am unable to add to our account and need help with getting this accomplished. Reviewed several post that have this issue but still unable to get it worked out. 

Hi,My Storage Usage seems incorrect, and I cannot upload.I have deleted many folders & files, but it has not recovered as much space as expectedLast time this happened you had a script that you can run to reset this.Thanks, Dave

We are unifying the accounts used as admins for various third parties including box. I cannot link the new account, or update the existing account.  "You cannot use an email address from an unverified domain as your secondary email address. Ask your admin to validate the domain you want to use or contact your Box support representative."  

社外の方からBOXにご招待いただき、メールのリンクを踏んでも以下のエラーがでます。 Oops! We can't seem to find the page you're looking for.   再度招待メールをいただいたのですが、リンク先のエラーが解消されませんでした。 どのようにすればコラボレーションフォルダにアクセスできるのか、ご教示お願いいたします。

The owner of account has left our organization. Please assist in migrating ownership. I am currently an "Editor" on the account, and need to be setup as the new owner.

I'm not sure why my last post hasn't turned up here in the last hour. Is there somewhere else I should be looking. Wish I'd made a copy. I deleted a folder and lots of files from my C Drive, Box drive. I shouldn't have. I went to Box.com and they are not in the Bin. Why? I don't know. I am on Windows 11. The files are not in the Recycle Bin. I'd really appreciate some assistance.

I have Unlimited set on a user and they continue to get this message when trying to upload files.

Hello,  I need a refund because yesterday I changed my subscription and by mistake I entered the wrong number of members, since there were 3 and I entered 30, who can I contact to request the cancellation and refund?

I've checked the settings and also tested the notifications email but I am still not receiving notifications when someone uploads a file to a Box folder.

ユーザー登録すると「ユーザーは別の企業に登録されています」というエラーが出て、登録出来ない状況となっています。どのような対処が必要でしょうか。

All the company's data on box got deleted. Please someone help us in recovery.

Im unable to reset the login password as it requires to access the email I no longer have access to. Please help

外部ユーザーの [追加] 項目が表示されません。フォルダから追加すると、管理アカウントとして登録されます。

How to retrieve shared files when i get error message how do i contact tech support

サインアップのリンクの有効期限が切れた、という表示が出てサインアップを完了できていません。 申し訳ございませんが、アカウントの確認メールの再送信をお願いします。