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Trouble changing password

  • May 27, 2025
  • 1 reply
  • 73 views
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I had signed up for a free account using my google login. I had a link shared with me to upload a file to a clients folder for a contest entry. When I go to open the link it says to update my passward to a stronger one. When I go to update the password, an error message pops up that my current password entered is incorrect. I then went into my profile under authentication it says "no password created". So I then clicked "create password" and I followed all of the specifications. It said that the new password was good (strong). However, when I click to submit the password, another error message shows "there is a problem updating your password." How can I fix this?

    1 reply

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    Hi Amy, 

    Welcome to Box Community and glad to assist! 

    You can create a password by going through these steps.

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

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