Skip to main content

I have enabled two-factor authentication.
However, I don't know how to remove the two-factor
authentication anymore.
I can't log in using two-factor authentication, can you please remove the two-factor authentication setting?


・Target email address:<personal information-redacted>


・The last date your account was successfully logged in to:unknown


・Primary email address on file for the account:<personal information-redacted>

Hi Bayu, 


Welcome to Box Community and glad to assist! 


Since it involves another user's login, we recommend to have the affected user to contact Box Support directly and open a ticket.


We'd love to further assist! 


Reply