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Box Android App Issue

  • May 27, 2025
  • 3 replies
  • 12 views

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On a Android Samsung s24+ Every time I open the box app it quits again I have tried everything and researched all the various Solutions none of them work. I am using box.com through the Chrome browser versus the app because the app will not work I had to actually uninstall it in order to be able to login via the Chrome browser. I've tried the following resolution methods: 1. Clearing the cash and re-logging in 2. Uninstall , reboot , reinstall 3. Clearing data Nothing works I can't get box app to setup quitting

3 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

I have the same issue on a new Android tablet. Please provide guidance on how to resolve this.


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

373457643033 -- I got it to eventually work.

I uninstalled

Rebooted

Then did a clean install

Then rebooted again

Then signed in

and then it finally worked.


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Thank you.  I tired that procedure but still the app closes right away.  I am unable to get to sign in.