Hi,
I have performed a password reset for over 2 weeks now and I am not getting the emails. My IT team have also verified it is not out security issues as other users are getting the password reset email except myself. How can I solve this issue?
Hi Carmen,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and your email address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.