Skip to main content
Question

Missing files

  • May 27, 2025
  • 4 replies
  • 11 views

Forum|alt.badge.img

I tried logging into my already existing account. I had to reset my password. All my existing files are missing. Please Please someone advise on where all my files have disappeared to.

 

4 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Were you able to recover your files? 


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Any chance you could have two different accounts and you logged into the wrong one?


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

No. I only have one account.


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

No. I have one account. This happened after I upgraded my account.