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Question

Syncing issues we've been experiencing with Box

  • May 27, 2025
  • 3 replies
  • 98 views
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There have been significant syncing delays. 2 different users updated the same folder with 2 separate files and browser and explorer versions didn't sync for over 15min.
 
Renaming files takes several attempts as well.
 
When saving from Word to PDF, the PDF files disappear for a bit. Even hitting the "sync" button doesn’t seem to bring them back immediately. They usually reappear after about five to seven minutes.

    3 replies

    C
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    Hi there, 

    Welcome to Box Community and glad to assist! 

    We highly recommend switching to Box Drive.

    Why Switch?

    • Current Experience: Box Drive is the latest desktop application from Box.
    • Automatic Syncing: It eliminates the need for manual syncing, although you can still mark files for offline access if needed.
    • Quick Resolution: The problem you're facing is likely to be resolved immediately upon installation.

    Installation Benefits

    By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.

    To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.

    For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.

    If you have any questions or concerns please let me know. Thank you for considering this change!

    C
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    This is not the solution. All users have BoxDrive. Regardless of using BoxDrive or the browser, syncing issues are still occurring.

    C
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    The syncing delays you're experiencing suggest issues with the file sync client or cloud service performance. Delayed updates, disappearing PDFs, and renaming glitches indicate possible caching or connectivity problems. Try restarting the sync client, checking for updates, or clearing cache to improve responsiveness across browser and Explorer views.

     
     
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