Hi there,
Welcome to Box Community and glad to assist!
We highly recommend switching to Box Drive.
By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.
To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.
For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.
If you have any questions or concerns please let me know. Thank you for considering this change!
This is not the solution. All users have BoxDrive. Regardless of using BoxDrive or the browser, syncing issues are still occurring.
The syncing delays you're experiencing suggest issues with the file sync client or cloud service performance. Delayed updates, disappearing PDFs, and renaming glitches indicate possible caching or connectivity problems. Try restarting the sync client, checking for updates, or clearing cache to improve responsiveness across browser and Explorer views.
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