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I can no longer view the data I shared from my personal account.



Also, I can no longer log in from the parent account I shared it with.



When I try to log in, the following page appears.

Hi there, 


Welcome to Box Community and glad to assist!


To address your login error, you can follow the troubleshooting steps below: 


  • Updating your browser to the latest version

  • Clearing your browser's cache

  • Using Box with an alternate browser, computer, or network. 

  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)

  • Temporarily disabling any plugins/extensions in your browser

  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

  • Restart your machine. 

Hope it helps!

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