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Question

I can't see the data anymore

  • May 27, 2025
  • 1 reply
  • 60 views
C
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I can no longer view the data I shared from my personal account.

Also, I can no longer log in from the parent account I shared it with.

When I try to log in, the following page appears.

    1 reply

    C
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    Hi there, 

    Welcome to Box Community and glad to assist!

    To address your login error, you can follow the troubleshooting steps below: 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    • Restart your machine. 

    Hope it helps!

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