When logging in, a message appears saying, 'Your password has expired. Please enter your email address. We will inform you how to create a new password.' I followed the instructions and entered my email address to reset the password, but I did not receive the password reset email. What should I do? Please remove me from the suppression list. The accounts in question are the following two.
<personal information-redacted>
Hi there,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you.
Please add noreply@box.com to your email contacts and kindly request that emails from the domains mentioned above be included in the email allow list (Safe Sender) to ensure that Box messages are not blocked. Please review this article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.