Support Forum

I tried to accepting collaborator invitations and uploading file or folders however I got a following error message. "Partial upload failed", "There was a problem when uploading. Please try again" I am unable to upload it, regardless of how many times I tried.   See also “Troubleshooting uploads to Box”, but it didn’t seem to have any factor. ※For example, even just to I tried upload a word file with only 12KB (3 letter filename), will get an error. Are there any other factors causing such errors?    Looking forward to hearing from you. Thank you.

The account storage is listed as 12.8G of 15.0G. This is not at all the case. Can someone please fix this as soon as possible.

Dear Support Team, could you migrate my Box account to the Amazon Corporate instance of Box, using the same email address? Thank you

Followed the Box join process, after accepting invite from Box User.  Cannot see User file that was sent to me to download.

Hi There. my box profile is linked to two email domains. Please could you help me delete one and use the other ?

Please tell me that Box has been updated and there is an easy way for me to view all locked files (as a non-admin) or, at the least, view all files that I personally have locked? Or there is a workaround?

Confirmation email - states timed out - as soon as received - twice. Any thoughts please as testing efficacy - D

We would like to invite Box Sign early adopters to join the Box Sign and Box Governance Product teams and peers from other companies to participate in an open discussion. Sign up here This session is intended to be informal, and a great opportunity to share your updates on Box Sign, how you use Box Governance for content lifecycle management, and hear from your peers. If you are new or curious about Governance then you are also welcome to join. During the meeting we want to give you a chance to discuss the Box Sign & Box Governance Features and latest Roadmap and you can also suggest specific topics when you register for the event. When: Oct 26, 2022 at 9:00am PT/12:00 EST Interested? Sign up here   Previous Events: Link to our 1st roundtable on Box Sign in July where Shawn Shay shared our Box Sign Roadmap. P.s. And to thank you for taking the time to meet with us, we want to give you a lunch voucher (details to follow and US delivery only)

I did see the "Storage Usage Or File Count In My Account Is Incorrect" article already I panicked when I saw I was getting close to my limit, and to make sure I was good, I purged my files, so I can reupload just the ones I need, and to make sure they were updated. However, even with no files in my Box, it's showing as 10GB used. I just want to be sure I've got plenty of space!

After entering email and password box interface just disappears and no login happens, hovering the icon in status bar, it says "not logged in"  Windows 10

Is it possible to assign approval tasks to editor collaborators in relay.

Request: POSThttps://api.box.com/2.0/collaborations Body: { "item": { "type": "folder", "id": "XXXXX" }, "accessible_by": { "type": "user", "login": "XXXX@email.com" }, "role": "editor" } I am getting the following response: { "type": "error", "status": 400, "code": "bad_request", "context_info": { "errors": [ { "reason": "invalid_parameter", "name": "item", "message": "Invalid value 'Box_Folder XXXXXXXX'." } ] }, "help_url": "http://developers.box.com/docs/#errors", "message": "Bad Request", "request_id": "jsxpyqh6ulgua2b8" }

The "Owner" of our Box account left the company. We have access & we changed the owner name but we need the email address changed, what do we need to do?

Hello all,after logging in desktop app nothing happens  I can't find the box folder but the app is minimized next to the date and the "open box folder" is dimmed I tried updating my windows and reinstalling the app even signing out from another device and signing in back again nothing worked and I cannot access any of the files because the app isn't working

Hi I installed the Monterey Os and the desktop sync doesn't work. there is no support for this version? no fix yet?   Best Doron

On my mac some files are showing up with the "clock" icon and cannot be accessed.

Hello Box Support team, The storage usage shown on my account is incorrect, can you please execute the script which resolves the underlying issue? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

I have problems with the Cloud Synchro via Docutain.       I have normal access to the cloud storage at Box. It doesn't matter whether it's via mobile phone or web browser. However, when I enter the access data for Docutain, I get the error message. "Unexpected error Technical details: OPTIONS /davError:502 Bad Gateway"    

please contact 

Its possible in my individual plan have more space ? I need 3 TB ?

Hi Team, Is it possible to migrate Box Note to any other cloud platform using boxsdk?   Thanks in advance.

hi i installed Box Drive for Windows and i can´t log in. it says "Unable to connect to box". i verified my internect conection and it´s working ok. i tried the steps in "https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box%C2%A0" and doesn´t work. i tried turning off the firewall of my anti virus and Defender and doesn´t work either. i tried disable TLS 1.0 and enable both TLS 1.1 and TLS 1.2 and doesn´t work either. Please help!

I deleted a folder by mistake. When I go into the trash and try to restore, it is giving me error.

New PC - Windows 11, new Box Drive software install. Installed without error. Shows the login screen, but after entering credentials minimises to taskbar with Box drive is not signed in. Have quit and restarted box, rebooted machine, uninstalled/reinstalled box, clean uninstalled box (as per https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics)/reinstalled box, turned firewall off completely, tried logging in with different account. Nothing worked. Have logged in with same account on different computer, worked fine each time. Help

I can't login to my account