Support Forum

Hello Everyone, I’m currently testing the integration of Box with Microsoft Purview’s Information Protection and had a few questions. I read Box’s article and currently understand the following:The integration allows you to map Microsoft sensitivity labels, including encrypted sensitivity labels, to Box classification labels when files and new versions of files are uploaded or updated. Files that are uploaded or updated will be scanned for a Microsoft sensitivity label. If a Microsoft sensitivity label exists for a file, it will have a mapped Box label. If enabled, it determines if a default classification label will be applied to a new file and a new version of a file.Based on that information, could someone help me confirm and/or answer the following?The integration does not allow for classification of data at-rest when using Purview labels.

I keep receiving this message when trying to upload a file:Something went wrong with the upload. Please try again.Help?

The Box error notification box is constantly popping up. How do I get rid of this? Thanks! Cailin

Hello, I need help from box support team to update primary admin for our company box account. Current primary admin has left the company and we need to reassign the role. Thank you.

I have been using my 50GB Free for Life developer account for many years now, and I am using ~28GB of it, but when I attempt to upload more files it says I am over my storage allowance for the account. Most of the admin screens show the correct usage vs max allowed, but one of the settings screens says I am using 28gb out of 25GB allowed.  How do I fix this discrepancy?

I'm trying to create a Box Sign template for an image release form I use frequently. The form has several fields requiring input from the recipients, but the field don't save in my template, i.e., when I open the template in Box Sign to send it to a recipient, there are  no fields and I have to drag and drop them all over again.

I deleted a user that is no longer with us. I’d like to add their replacement but BOX is listing my Managed Users at 8 while I only have 7. My billing page says I have a seat open, but the “Users & Groups” page says I do not. Screenshots of the pages below.  Help.   

I was editing a PowerPoint file using Box Edit, and after closing it normally, the file became corrupted.The local Box Edit cache no longer contains the actual file, and I am unable to open it from the Box web interface. Version history is also not accessible.File name: 2026_AF社報告資料.pptx  Date and time edited: [today, approx. __ : __]  Folder URL: [paste the Box folder link here]Could you please check on the server side whether any previous versions or backups remain, and restore the file if possible?This appears to be a Box Edit sync/corruption issue.Only a shortcut (.lnk) file remains locally. The actual .pptx file is missing from the Box Edit folder.This is a critical business file and I urgently need to recover it.

Hi ...Working on files and all of a sudden the folder I was working in just disappeared! It's not in trash; this is several months of work!!!! Can you please help on this.

Thank you for your continued support.When attempting to open certain protected Word files stored within a box using a web browser (Chrome) and edit them in “Microsoft Word Online,”the following error occurs:“You cannot open and edit this document in your browser because one or more sections are protected.”Subsequently, I wish to delete the relevant file, but it cannot be deleted as the Recycle Bin is not displayed.I would greatly appreciate your support.

・アカウント設定→通知→受信する通知の選択　で関連するアクションにチェックを入れたが、関係者がBoXにファイルをアップロードしても自分のメールアドレスに通知連絡が届かない。何が原因か、どのようにすれば修正できるか知りたい。

Do I need to upgrade my plan as a collaborator to send unlimited e-signs or do I need to upgrade my plan? Please help. 

I am using a free account of Box, which provides me with 10 GB of storage. My account settings show that I have used 1.8 MB of that storage. However, when I try to add a file I get the error in the below screenshot. You can see in bottom right of the background that the file failed to upload because “Account storage limit reached”. How can I solve this issue? It’s severely interfering with a project I’m working on. 

[Summary] I am attempting to upgrade my Free account to a Box Business plan, but I am unable to complete the process due to a recurring error.[Steps Taken] Created a Free account, verified my email address, and logged in. Clicked the "Upgrade Plan" button in the top-right corner. Selected the "Business" plan. Set the total number of users to "3" and selected "Monthly" billing. As a Japanese user, I initially entered all information (including payment and address details) in Japanese characters. 6. The payment method used is a VISA Virtual Card. To ensure there were no typos, I had multiple colleagues double-check the entered information. I have confirmed that all fields were filled in correctly. After clicking the "Upgrade" button, the error occurred. [Results] A

Hello,I cannot sign in to my box account due to my phone number is changed. I cannot get the two factor auth number. I have read the related topic:I tried to submit a ticket to our Product Support team from https://support.box.com/hc/en-us/requests, but the submit button doesn’t work.Thank you,

I'm currently unable to transfer admin responsibilities from a terminated admin to myself. We have access to the terminated employee's e-mail. when we attempt to change the admin roles, we receive a confirmation e-mail, but then get the follwing response when we click on the approve button in the confirmation e-mail: YOu do not have permission to confirm this administrator transfer, please log out and try again after logging in as the administrator,

I want to clean my box.com available space. Files was deleted but still shows 9.1GB used. Is it a bug? Guide me solution please!!!

I was attempting to carry out the following steps in order to switch the default email address to one with an alias: Link the target email address using “Link personal email” Change the primary email address to the newly added email address. Delete the email address that was originally set as the primary one. What I did: Linked the target email address using “Link personal email” → Confirmed that a verification (approval) email was sent. Before approving via the verification email, I deleted the newly added email address from the account settings screen (I mistakenly thought there was an error in the alias and intended to revert to the original state once). → Deletion completed successfully. Attempted again to link the target email address. → An error message saying “An error occurred while adding the account” is dis

A user for one of our clients is being asked to type in an MFA code but they never set up MFA and their account doesn't even have the license to allow MFA.

Hola equipo de soporte de Box,Le escribo para informarle de un problema con el acceso a mi cuenta de Box.Recientemente desvinculé mi cuenta de Gmail de mi cuenta de Box. Después de hacerlo, ya no puedo acceder a mi almacenamiento de Box ni iniciar sesión en mi cuenta. Parece que mi método de inicio de sesión anterior estaba vinculado a mi cuenta de Gmail y ahora no puedo autenticarme ni recuperar el acceso.Agradecería su ayuda para restaurar el acceso a mi cuenta o asesorarme sobre los pasos necesarios para volver a vincular mi correo electrónico o actualizar mis credenciales de inicio de sesión.Por favor, hágamelo saber si necesita alguna información adicional de mi parte.  

Hello,I have subscribed under free plan to check the services and features, so when clients sign the file and completed then getting an email with *An error occurred while processing the signature request. Please initiate a new signature request.*Please advise ASAP.Thank you!Shailesh Patel

Don’t see in box where I can enter my job title and company so I don’t have to enter in new each time when I sign a document in Box Sign. 

お世話になります。 box内に格納された一部の文書が保護されたWordファイルをWebブラウザ（Chrome）で開き、「Microsoft Word Web版」で編集しようとすると、「1つ以上のセクションが保護されているため、このドキュメントをブラウザ―で開いて編集することができません。」というエラーが発生します。その後、該当ファイルを削除したいのですが、ゴミ箱が表示されない状況で削除できません。是非サポートいただきたく。 どうぞよろしくお願いいたします。 

I am getting very frustrated with Wealthbox.xom and Box.com.  I completed a document migration 2 weeks ago, I have the Box.com account but my other users for Wealthbox are being forced to get a Box.xom subscription to access files that we imported.  This is my second attempt at getting an answer from support at Box.xom, which I am beginning to feel is all a scam.

The individual uploading files has confirmed that she is sending them, I have been able to access all others from her in the past. She has uploaded one 3 times now and I am not receiving the invitation at all.