Support Forum

Hello, Hoping someone can help. Is there a way for me to run a report across the entire account that will show the folder sizes? I dont need the actual contents of the folders, only the folders/parent folders.Any help would be much appreciated.

I’m having trouble signing in to Box (free version) using my company email address.Although our company does not use Box, we receive and share documents with a customer via Box, so I need to be able to log in.However, I’m not sure about the two-factor authentication (2FA) settings for my account, and I believe this is preventing me from signing in. Could you please advise how I can complete the login process, especially regarding 2FA?Please note that I prefer not to include my company email address here. If necessary, I can share it privately in direct communication with support.

Working on files and all of a sudden the folder I was working in just disappeared! It's not in trash; this is several weeks of work!!!!

I need to downgrade my account to the free individual plan.

This seems to be a Tahoe-only issue and am hoping it’s a bug. Usually, i am able to move one folder (not downloaded, “Available online only”) from one place on box drive to another and it happens almost immediately. The contents remain available online only. On the computer that has Tahoe, if i initiate a move of a “Available online Only” folder to another “Available online only” Folder, it first downloads all the contents of that folder first, before moving. This is really detrimental to my workflow. Is anyone else running into this?

The down arrow in boxnotes does not work.The up arrow works and the scroll bar works, but not the down arrow. I am running fully updated Chrome on fully updated Windows 11 on a Dell Latutude 7450Processor        Intel(R) Core(TM) Ultra 7 165U (2.10 GHz)Installed RAM 16.0 GB (15.1 GB usable)System type   64-bit operating system, x64-based processorEdition    Windows 11 ProVersion    25H2Installed on    ‎12/‎9/‎2024OS build    26200.7705Experience    Windows Feature Experience Pack 1000.26100.291.0   

Where can I submit a help ticket. I have spent the past hour on this awful website trying to find a way to submit a help ticket....

I would like to speak to a support rep via phone to talk through a couple issues we have been having but I cannot find anywhere on the site to contact a live support rep

Hello. Notifications will not be sent to my email address. Has it been added to the suppression list?Please remove it from the suppression list.

I am looking to migrate our data from original setup (open folders, everyone owns their root), to closed, where a service account owns all data. We have about 7-8 root level folders that are considered the company folders that I need to transfer from accountA to accountB. I have access to both accounts, and I have already made accountB (the service account) the primary org admin.My understanding is that transferring folder ownership (rather than moving content) is the best way to do this as it leaves intact collaboration settings, shared links, and date metadata. However, some of these 7-8 folders have 3M+ files beneath them. I am concerned that a top-level ownership transfer would trigger unforeseen backened issues or box drive metadata syncs that would kill end users’ machines. I am wondering what the best path would be for this. Should I do the ownership gradually in smaller sub-sub-sub-folders to accountB?

My box folder on my computer doe snot show the date to sort by date, it does sync with Box and shows the date on box. Reinstalled software on my laptop by issues still there, it downloads all files from chromo automatically.  Any suggestions, is us useless since I can not sort by date. 

我的 Box 账户的身份验证器应用被意外删除了，而且我没有任何恢复代码。因此，我无法完成双重验证，也无法登录。请问您能否通过管理控制台重置我的 Box 帐户的双因素身份验证 (2FA)？

以下の２点について、同様の事象が発生した方はいますか。また、その時の解決方法について、教えて頂けますでしょうか。・boxdriveでフォルダの日付が将来になっている。・ブラウザでは表示されているが、boxdriveで表示されないフォルダやファイルがある。

Hi I run a small company and just signed up our team for Box after migrating from another cloud storage provider. I’m the admin on our account, and I added my team members, but everyone can only see a blank box drive instead of all of our firm wide data.  How do I add my users to the actual cloud storage structure? 

Having to companies, I have signed 2 different accounts with box. How can I merge the access to my 2 accounts? Thanks for your help

I get the “Email already used in a Box david account but not associated with an enterprise” error when trying to add users. HELP!

Box Driveにて、意図しない大量のファイル削除が発生しました。 調査の結果、ルートフォルダ直下のフォルダ群が削除されていることを確認しています。ルートフォルダ自体も削除が試行されていましたが、Box Driveのlogを確認すると、エラーとなっていました。ルートフォルダは削除できない設定になっているためかと思います。同様の事象が、異なるユーザーおよびPC環境で計2回発生しております。いずれもBox Drive上での操作に起因するものです。 本件について、原因や類似の事例など、何か情報をお持ちでしたらご教示いただけますでしょうか。 Subject: Unintended mass deletion of files on Box DriveAn issue has occurred where a large number of files were unintentionally deleted via Box Drive.Our investigation confirmed that folders located directly under the root folder were deleted. According to the Box Drive logs, an attempt was made to delete the root folder itself, but it resulted in an error. We assume this is because the root folder is configured to be non-deletable.This issue has occurred twice so far, involving different users and different PC environments. In both cases, the logs indicate the deletions originated from Box Drive.If you have any information regarding the cause of this i

I recently required MFA for all collaborators upon sign in, but it appears that they are still allowed to disable MFA from within their account's settings. How can I disable their ability to remove MFA? It should be required for all external collaborators.

Hi Box Community,I’ve created a folder that I intend to use as a template. This template folder contains a predefined structure of subfolders, with specific permissions assigned to different users at various levels.My goal is that when this template folder is copied or duplicated, the entire folder structure and the associated user permissions are carried over exactly as defined in the original template.Currently, when I copy the folder, the structure is duplicated, but the permissions do not carry over. I have also tried automating this process using Box Relay, but I haven’t been able to preserve the permissions that way either.Does anyone know: Is there a way to duplicate a folder in Box while keeping all existing permissions intact? Is this possible using native Box functionality, Box Relay, or only via the API?

Su cuenta necesita verificación adicional. Envíe una incidencia a support.box.com.?

I am unable to upload data, even though it was working fine until two days ago.Other users can still upload using the same login ID and password, so the issue seems specific to my environment.I have already tried clearing the browser cache and cookies, but the problem persists. 

Can someone help requiring a Tax Residency Certificate for Box UK Limited (United Kingdom) for the purpose of applying the Double Taxation Treaty under Modelo 21-RFI (Portugal).Please provide the certificate for fiscal year [2026], in English, confirming tax residency in the United Kingdom.

Hi! Can you share steps on how to receive a copy of the SOC 2 report for our Vendor Management team’s review? We’re currently using a free account, but looking to move to a paid plan. I tried to check with Box Support, but was directed to Community Support for help. Thank you!

Hello, I am really in urgent need of support here. I am trying to work with clients and my team but I can’t add my colleagues to the team as they have previously held accounts. I tried the work around, but no success.Please help, I really need some customer service. 

Hello.<personal information removed> Notifications will not be sent to this email address.Has it been added to the suppression list?Please remove it from the suppression list.