Hello,
I followed instructions on another post about removing the user, re-adding, and checked all mail filter and firewall settings. The user is still not getting verification emails and cannot access Box. Can she be removed from the suppression list on Box’s end? The email in question is <removed personal information>
Thank you
Hi
Welcome to Box Community, and we’re glad to assist!
If you have already tried the troubleshooting steps for your email notifications and still won’t receive the verification email. You can have the affected user to contact the Box Product Support team directly via support.box.com.
We look forward in assisting you!
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