Ready Sign link not working

Hi ​@SGardner, 

Welcome to Box Community, and we’re here to help investigate the underlying issue that prompted this error for your Ready Sign Link! 

First, please make sure that this is enabled in Admin Console > Enterprise Settings > Box Sign > User Permissions > Configure Ready-Sign Links.

Next, check the template backing the Ready-Sign link satisfies all necessary conditions:

• The template must use recipient placeholders configured with the Signer role 
• Ready-Sign links do not support signer security settings such as multi-factor/recipient authentication or 21 CFR Part 11 signature requests. Having conflicting security or recipient settings on the template can block request creation.
• If your enterprise enforces Information Barriers (Shield), requests will be blocked if a recipient falls into a conflicting segment with the template creator.

If these configuration checks are verified and the issue persists across different browsers/recipients, please respond to this thread. 

Hope it helps! Let us know how it goes.