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Hi Yo, 

Welcome to the Box Community, I'm happy to help!

Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated.

Thanks for posting!

Thank you for your advice!

I would like to request assistance in recovering administrative access to our Box account. Unfortunately, the primary account administrator is no longer available, and we do not currently have access to the necessary credentials.

How could I restore administrative access to the account or reset access controls. Please let me know if any further information or documentation is required to process this request.