Unable to Remove or Delete Microsoft 365 Migration App Authorization in Box

Hi Box Community,

We are using the Microsoft 365 Migration app for our Box-to-SharePoint migration.

We are experiencing connection issues in Microsoft Migration Manager and want to remove the existing app authorization and reauthorize it.

However, when we try to remove the authorization from Box Custom Apps Manager, we receive the following message:

"If you'd like to remove authorization for this app, please call our support org."

The app is currently showing as enabled.

Could someone please guide us on:

1. How can we safely remove or revoke the existing Microsoft 365 Migration app authorization?

2. Does this require Box Support intervention, or can it be done by a Box Co-Admin?

3. Once removed, what is the correct procedure to reauthorize the app?

Any guidance would be appreciated.

Thank you!