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Box drive app for desktop with Microsoft

  • Oct 15, 2026 12:23 PM UTC
  • 1 reply
  • 22 views
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Hello, I have a new Lenovo with Microsoft 365 Personal, I created a Box account, I’ve downloaded the Box Drive for Microsoft  and installed it on my PC. I run the execution, restarted the PC, and tried to open the app on my desktop. I brings me to a loop of asking to login on the webpage again and again. I’ve tried all possible actions (as recommended by ChatGPT) and no luck. What can I do please? Thank you.

1 reply

Rona Box
  • Community Manager
  • Oct 16, 2026 9:21 PM UTC

Hi ​@omc, 

Welcome to Box Community and we’re glad to assist! 

 

Let’s get started with the following information, 

  • To get a closer look, please replicate the error message and take a screenshot. Please attach your error message in this thread. 
  • What is the Operating System running on your machine?
  • What is the current Box Drive version installed in your machine?
  • Is it your first time to install Box Drive in this machine?

We wait for your answers! 

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