Support Forum

I would like our users to be able to create their own personal folder for private use...similar to how Dropbox works. The “New” button is greyed out on our users. I would like to be sure that only they have access to their own personal folder they create.

I have set up Box Sign in our Salesforce org and created a Box Sign button on the opportunity object. The design is to select from a set of templates and then the process pulls in 1 or 2 contacts from the opportunity as signers and then the user can send the Box Sign from there. When running this as the admin, it works seamlessly. I can click "Preview and Send" to preview the document and then send from there. When I send, it immediately triggers the email to the client to sign and a BoxSign record is created in the BoxSigns related list on the opportunity. When my non-admin users run this, if they click "Preview and Send" the preview never loads and instead a "Box Sign is queued successfully" green toast message displays OR sometimes it tries to load the preview page, but then throws an invalid link error. The biggest issue is that when the non-admins select either "Send" or "Preview & Send", the BoxSign record is never created in Salesforce.

We have Business Plus, and it seems like in order to add MFA, we need to upgrade. Is that true? Is MFA a security feature only available in enterprise? Is my account provision wrong, or is it really not a feature? 

I upgraded from a personal account to Box Business. The User Activity report only shows events from the upgrade date onward. Is there a way to get login and file activity history from before the upgrade? Does Box Support provide historical exports on request?

As an Admin, I need to login to the Box Manager for certain tasks. Lately, when I do so, it won’t sync and i get the following error  

I was just charged nearly $1000 for a subscription I do not want, and I need to speak with a customer service agent immediately to downgrade this account. 

Hi Box team,I’ve noticed an issue with a signed document that may affect the legal validity of the contract and its enforceability in court.I have some details I’d prefer not to share publicly. Could you provide an email or direct contact for the appropriate team so I can discuss this privately?Thanks.

The normal process I use for file sharing through box: Create a file and upload on box Then lock it and disable downloading ( allowing no edits) Next, share link to file with the Co-workers They can view the file contents However, something happened, and since yesterday box stopped allowing viewers, except the file creator to view the locked file. This is not permissions issue, file type, or file size issue, as everyone in my organization was able to view this file till 9/30/2026.

Hi,I am having an issue logging in to Box Drive on Windows 11.I can log in to Box successfully in my web browser using my Google account. However, when I try to log in through Box Drive, the following happens:I click Log In in Box Drive. My browser opens the Box login page. I select my Google account and complete the login successfully. The browser then shows “Launching Box Drive…”. However, Box Drive does not complete the login. It returns to the login screen again. If I repeat the process, the same thing happens, so I am stuck in an endless login loop.Box.com works normally in the browser, but Box Drive cannot complete the authentication.I have already tried:Uninstalling and reinstalling Box Drive Restarting the computer Changing the default browser Signing out of Box in the browser and logging in again Clearing Box-related browser cookies/cacheThe issue still persists.My Box account is associated with a Google account. I also noticed that when I tried to create a Box password in Acc

I used to be able to sort by file name, and then click through the files in sequential order through the preview. Now, even when I am sorting by file name, the preview goes in upload order, so I can’t view the files in order. I tried resetting my cache, sorting by file name in the main box dashboard, refreshing multiple times. These used to work before, but not anymore. I can only preview things in upload order, which is not the order I want to view the files. 

I recently had an issue with a couple of files not syncing to my Box Drive. I followed a support post to restart my computer, then I tried logging out and back into Box Drive. After I did this, my File Explorer crashed every time I tried to use it. If I'm logged in to Box Drive I don't see any of local directories in FE, and if I'm logged out FE works normally (except still need access to Box Drive). I've tried uninstalling and reinstalling, many reboots, etc. and nothing has worked yet. Please help!

Hello everyone. I currently am in a situation where I have a server or drive stores and it a goal to move many of my team members over to Box as a medium to long term solution with the benefit of sharing content with external users and member outside my organization. Often, I have to true up our server to the Box hosted materials and in the past with other services, I used Beyond Compare version 5+ and licensed to complete this task. The tool loads my Box shares and does compare or attempts to compare against my data stores. However, the desktop tool will crash or disconnect from Box when the comparison tool either reaches a theoretical limit on inquires or time. I cannot determine which one it is. I will tell Beyond Compare sync to Box (Drive to Box desktop), so it pushes the content to the cloud. If it goes slow, and in chunks I usually get a long list of folders and files and the tool will copy to the temp doc's folder, and then auto sync at its own pace. But If attempt to compare l

I have an existing Box account and set up MFA using Authenticator app.  Box is no longer available on Authenticator app - think it may be because I changed jobs - so I can no longer log in.  

box does not work on mac OS golden gate 27.0.1Box Drive has encountered an issueBox Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot.

STORAGE FULL, BUT IT ISN'T

Hey Team,While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?Thanks in advance!P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

I have an issue that I have 2 difference folders (sub folders are same name).   How can I merge these 2 folders into one.   For example: Before                                                           Folder A                Folder B                Sub 1                Sub 1                file 1                file 2        Sub 2                Sub 2                file 3                file 4               After                                Folder A                                Sub 1                                file 1                            file 2                        Sub 2                                file 3                            file 4                 In the simplest way I just Get all the items inside folder A and Folder B. Put it to a Structure with child and parent for each A and B. Then Loop over the structure to get which files will be inserted to sub folder of folder A. Then call the copy API for each file. But When the number of file is so much, I think

Hello, box is no longer letting anyone from the company upload any documents as it says storage is full. We have deleted over 100 users to free up seats and this has corrected our storage. Please can you help

The prospect I am working with is experiencing this issue right now what I tried a “file request link.” I am not sure where to go from here.

Using Mac, upgraded to Box drive but a lot of my files are missing

I have an enterprise account and would like to open a support ticket about a Box integration we built.I am in need of, like many others, the Box CMMC Shared Responsibility Matrix for compliance assessment and documentation of our Level 2 compliance.I see other posts indicating a support ticket is required to start the process.  Can you please initiative that and have a support tech reach out to me for next steps.Thank you!!

The troubleshooting said it could be because my email isn't verified but there’s no way to resend the verification email, that isn’t an option anywhere on the screen. Password has been changed, that made no difference as I saw that on the forum.I’m not showing up in the enterprise and our Admin is not getting a response from support. I have no idea how to proceed.

Need Support to reset SSO. I don’t have the option to create a support ticket.

Hi,On 18.09.2026, my account was deactivated without any information being given. Upon this, I sent an email the next day to find out what the problem was. A case number was created, and I also replied to the incoming email and asked about the situation again. From that day to this, no response has been given to me. I also tried to reach them by phone number ( [removed by moderator] ), but no one answered the phone.In the application that I have been using as a cloud app for perhaps more than 20 years, I have data containing a lot of important information and documents that have no other backup, such as my passwords, app backups, photos, lecture and health notes, etc. I am receiving the note: "Your account is not eligible for online reactivation, it has been deactivated by an admin."Why could such a thing have happened, and what should I do?Thanks...

I click on invite link, it says Oops! We can't seem to find the page you're looking for. Don’t know where to submit support ticket. What do I do?