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Usage?

  • October 23, 2026
  • 1 reply
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I’m showing 7GB out of 10GB used, but I’ve not uploaded anything????

1 reply

Jason S
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  • Box Employee
  • October 23, 2026

Hi ​@DeeTee, 

The 7 GB may include files that were shared with you, even if you didn’t upload them. It can also reflect content in Trash or a storage figure that hasn’t refreshed yet.

Check Account Settings → Account for the storage details, and review All Files and Trash. If you’re on a business account, your admin may be able to help identify what’s included in the quota. If the number still doesn’t make sense, contact Box Support with a screenshot of the storage indicator: Submit a support ticket.

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