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Cannot log into open a support ticket

  • October 21, 2026
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I’m having a problem right now, on Box Support, where if I login to open a support ticket, I get redirected to my Box instance.  When I return to the Help Center, I’m logged out, even if it’s in the same browser/window.  So, I’m just in a loop where I cannot open a ticket.  How is that supposed to work?