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Question

Power Automate: "Create File" action fails with permission error when creating folder and uploading email attachments to Box

  • October 15, 2025
  • 1 reply
  • 79 views

Hello,
I am trying to build a Power Automate flow that does the following:

  • When an email arrives with attachments,
  • Create a new folder in Box using the email subject as the folder name,
  • Upload all attachments from the email into that newly created folder.

However, when the flow runs, the "Create File" or "Create Folder" action fails with the following error:

Only admins can create folders in the root due to enterprise security settings
clientRequestId: 53ecd43c-8126-495e-be9e-b2d50d1121fc

Here is what I have tried so far:

  • Specified a subfolder instead of the root folder (using both folder path and folder ID).
  • Re-authenticated the Box connection in Power Automate.
  • Confirmed that my Box account has full permissions (Editor) on the target folder.
  • Verified that I can create folders and upload files directly in the Box web interface without any issues.

Question:

  • Why does this error occur even when I am not targeting the root folder?
  • Is there any additional configuration required for the Box connector or OAuth scopes?
  • How can I successfully create a folder (based on email subject) and upload multiple attachments into it using Power Automate?

Thank you for your help!

1 reply

Rona Box
  • Community Manager
  • October 15, 2025

Hi ​@diegoissy

Welcome to Box Community, and we’re glad to assist! 

I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting, and we hope to get this sorted out very soon.