Support Forum

success at downloading and when i click it seems to install and then updates to latest version.  Then it says it can't complete the install.  I've tried uninstalling and then downloading and reinstalling.  same issue.  I have an icon on the start bar, but BOX does not show up in my file directory  

I am the admin for our use of Box but I'm not seeing all the files/folders that individual users created.   Seems I should be able to???

Fellow User is not able to log in. We tried password reset but did not receive reset email. In the past the I has seen accounts get locked out for to many reset attempts. please help

Box folder created @ https://ibm.ent.box.com/s/sbmr1uytueuterx29bhu239akzrcv5wf and this file "ClVer_Capability Deck.pptx" is missing which was update directly later is missing now.   Pls let us know, how to retrieve  this file.  

There is a message of unable to see the files you are looking for. And it takes me out of Box to log in all the time

My coworker shared the file to me, but weirdly I cannot click on the file to open it as a "viewer-uploader", because "viewer uploader" should have the right to view the docs but not edit. This happen to several computers in the workplace. 

Hi guys, I am really frustrated as my company is now using a new email address (ProtonMail) which I am trying to make my primary email address, but I amgetting the following error message: Please help?

How could I retrieve back missing box folders and files ? Tks to advise. regards/Hee

以下のエラーが発生しました。解決方法についてご教示ください。 An Apex error occurred: box.Toolkit.BoxApiException: Unable to create folder for record id 0019D00000Z9QJyQAN - Details: The folder was returned with a null id.

Hi.  I initially declined to activate the two factor authentication but now the uploaded files by the vendor have disappeared.  Could you please look into how this can be restored?  I have now set up 2FA but this has not restored the files.  Please advise.

I have a user who "purchased" her own personal Box account and used her czarnowski email address to sign up. Now, she submits a ticket to get Box for Czarnowski. Deletes her "personal" Box account, and when attempting to add her, I get this message: Invite Existing Box User. The email address you entered already has a Box Account. Are you sure you want to invite this user to join your account as a managed user? I click "Invite", however, I get the following error message: There was an error inviting [information redacted] to join your enterprise. You can contact this user directly to log in to their account. The user also received the following email from Box stating her Box Account (personal) is now deactivated:  Email from Box: Box Successfully cancelled Box account Hi ariel raymond, You are receiving this email to inform you that you have successfully cancelled your Box account. As a result, you will no longer be charged, and

I am trying to set up our new employees access to our Box. However it is not sending the confirmation email to her email which is [information redacted]. Please help. 

Please help, I have deleted many files on my box, but the space is not being updated. I have also deleted the trash can.

I am still showing 38.9G of usage even though I have no files

Hello, I recently migrated phones and have lost access to the Authenticator App associated with my account. Could you please advise on the best way to proceed? Thank you.

Do you plan to add the ability to search for files in Microsoft Windows? This is a basic feature that almost every other cloud provider, such as Dropbox and Google, provides. It seems from many posts here this is a feature that does not exist yet and makes Box mostly useless in Microsoft Windows.https://support.box.com/hc/en-us/community/posts/15795597958291-Windows-11-Search-Sub-folders-for-files https://support.box.com/hc/en-us/community/posts/18853194585363-Search-in-Windows-Explorer https://support.box.com/hc/en-us/communi

Do we have an Enhanced viewer for a file that should have more options than a shared preview URL from API? My case states that I need to show the Enhanced view to the user, which should contain external applications like Image Trust & Download Option, etc. But we already have a Shared Preview URL from API, although we need additional features. Please suggest. NOTE : My Application works with Java & Angular.

Every time I open a file in Box this morning I am taken back to login. My colleagues experiencing the same problem. Is this a general problem?

Hi, I have a 100GB account and it's showing 120GB used. Every month I must ask someone to run a script to show correct used space. Can someone please run that script for me?   Thanks, Miguel

I get an error when attempting to re-install Box Drive on MacOS Sonoma. Please advise.

I am having the exact same problem as occured on this post: https://support.box.com/hc/en-us/community/posts/4407383174291-Invitation-mail-isn-t-delivered-to-collaborators?page=1#community_comment_4407401683731 Like the author of that post, I have sent an invitation mail to collaborators. However, the mail is not reached them. (Even not in junk) It seems they authorized the invitation but just the mail isn't delivered. When I create and copy a link then email it myself, however, the collaborators have no problem accessing the files. This has happened with multiple people using different email providers.

Hi Team,                 There is an issue reported through client care team, and user facing issue to see the PDF content in preview, but the content shown in downloaded PDF. Attached more details to troubleshoot. Please do the needful to fix this issue.     Incident number : INC3563630 Content : Client Care Team has reported an issue for Client ID 78451 with Employee Portal Tax Vault not being able to preview the contents of a PDF document. The PDF document has fillable cells, that are visible when downloaded the form but not visible when trying to preview the document. The preview of the document shows a loading spinner on each page Please see attached snaps for reference.   curl $'

Hi, my storage is saying 9/8/10gb used, but I deleted everything except one folder. Please help.

I have a 100GB plan, and box is showing that I have used 64.8GB, which is not correct. I just went in and deleted almost everything I didn't need right away since it was saying my storage is full, but it only went down to 65 even thought I probably have less than 10GB in there. I emptied the trash as well. There is very little left in my box account. Is there a way to reset or recount my storage? More than half of my storage is unaccounted for and my account is filling up much faster than it should be.   Thanks!

We have some important common folders between a number of users. One of the users uploaded very important documents into many folders that we all used. He left the company about a year and a half ago, but his folders and files stayed and we continued to use them. Some time passed, but now we need the folders and files again. I found old emails that we used to share one of those folders and when we click on the link we get an error that the folder could not be found. I don't see the user in other folders that he used to be listed in. This is critical! Can the folders and files be recovered!!??