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Question

Storage is not correct

  • May 23, 2025
  • 2 replies
  • 11 views

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Good morning everyone,

I have noticed that my account displays wrong information about the storage availability. I have deleted several files but it is still almost full.

I have read that a script can be run to update that information and it is something that I haven't had before, could I have this in my account? Even if only can be requested once, I will need the space soon.

Thank you! 

2 replies

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Hi David,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!


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Hey Rona,

Thank you very much for your time and service.

Everything is correct now :) 

Have a nice day!