Support Forum

Good evening - my free account is not showing the reclaimed space after I deleted a large quantity of files. Can someone run the script to reclaim the space? Thank you!  

Hello,   My account says I'm at the maximum storage capacity despite having deleted large files.   Can someone assist with who I can contact about this?  Thanks! 

HelloMy phone was broken and lost 2 factor for Box account?Could you help to get me access to my Box account?Igo

I need to move a large folder elsewhere within our account (some people have left the organization).  When I do, I lose my version history and last accessed time of my files.  Is there a way to move this folder and maintain this information?

Hi, i have à problem, my storage is indicate full but is not correct. Could un administrator resolve this trouble? thank

How can I get a new QR code to set up the authenticator app for Box?

I am not connected to my Jobs account. No collaborators show when I click on it. Please help me sign up with my company so I can get access to Requests for Habbas, Nasseri and Associates

I have a huge file in this folder: appdata/local/Box Sync/Logs   The file has grown to 137 GB and is hogging my hard drive space. I have deleted the file before, but it keeps coming back.   Is there any way of preventing this file from growing so large? My hard drive is only 256 GB.   Tim Barr  

I signed up through gmail and am having trouble creating a password needed to access work files. I need to resolve this urgently.

Is there a way to automate a custom suffix eg. SIGNED (instead of the default (1) in Box sign documents?

hi, my storage is full, but it isn't. how i can resolve this problem?

I cannot recover a prior version history. how to restore??

My account is showing that I am out of storage but I have deleted all of my files and cannot add any new files. Please correct my storage usage.

I can't access a shared folder due to a strong password requirement. I signed in with Google SSO so I do not have a passcode. When I click to create a passcode, I get an error message that says there was a problem changing your passcode. 

Box says I'm using 35.4 GB when I'm only actually using 14.6 GB.

I am trying to sign into my business account but I'm getting an error message "Going forward, Box will require that your Google account address matches your Box account address". I hit the "Show Me How" button and it just dumps me to the main support page. I search for that error and get nothing. I had to create this account just to make a post.

My new number is data redacted

I downloaded box to back up files I created on my company's laptop.  I am no longer working for them, and they did not let me remove my personal accounts.  How can I unlink my box account or delete it from the computer.  FYI, I no longer have access to that computer.  Can someone please tell me how to remove my account from that device?  Thank you kindly.

I received messages that told me to delete box sync because it was now updated and no longer necessary. However, when I try to open files in BOX they often won't open. When I go back to Sync they will. There are files missing in Box, also. I would have been in a world of hurt if I had followed that message and deleted Sync. What do I need to do to fix these issues? It makes it so my bookkeeper often can't see things I upload.  I need actual help to resolve this! 

Dear Box Support, I am writing to request assistance with a discrepancy in my storage usage. My current reported storage is nearly 8GB, however, I have confirmed that my actual file size is less than 3GB. Could you please investigate this issue and, if applicable, run the script to rectify storage inaccuracies? Thank you for your time and assistance. Sincerely,Yos Beda

I am trying to set up SSO with Okta. I uploaded my metadata file and got this message: An error occurred while creating SSO connection. There are no other errors other than telling me to submit a support request. Can someone please assist?

Trying to use google sheets and documents in Box and want to allow multiple users access to editing real time. We are finding it makes a copy of the document which can lead to many version. Is there a way to edit documents and it not create a new version every time?

Greetings Support, coming from here: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect When clicking on the suggested Link https://support.box.com/hc/en-us/requests/new no ticket can be created and there is no help available. Hence this post here: Box telling me, my storage is full, but it's not. I deleted a lot of files, emptied the trash, but nothing changed. Still Box tells me storage is full and I can not upload new documents. This happened before and the fine support was able to fix it by running that magical script.   Please run it again ;-D   Thank you very much!  

Hi, I would like to upgrade my account and don't know how I can change my billing from USD to JPY, can you please help?

Hello, Could you run a script to fix my storage measurement (the one described in the below link)? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect Thanks in advance!