Support Forum

I am trying to download Box Tools for Mac. I did follow the steps and it's confirmed that downloaded successfully but I am not able to download the document from Box.  

Someone shared a folder to (my) email1.I made an account using email2, + linked that acct to email1.I could see the shared folder + can still see that shared folder.BUT ... then I removed linked email1 from my account, and now I can't (re)-link to email1 again ... and actually now I cannot link to ANY OTHER EMAIL addr. (including "i just made that up" email, which can't possibly already be associated with another box account) Top-shelf (useless, opaque) err msg: "There was an error while trying to add anything@wherever.info to your account."POST https://app.box.com/app-api/enduserapp/account-settings/account/add-email{"status":400,"errorCode":"updateAccountSettingsError","data":{"error":"saveFailed"}}... I tried two different web browsers; no saved cookies; fix your app I see many "cannot link to email" support forum messages, and that free accounts are generously granted no way to directly open support tickets, so here's another "link-email (still) fails" msg.

Hi, My customer no access to the box since three months, this is the error message :

I am not receiving any emails from Box more than 1 year. I have cross verified Junk Folder. No emails was received from Box. Even I Tried to reset the password but that emails also not received. Kindly look into this and help me to fix this issue.

Hello Box Support, Thank you for previously running the script to reset incorrect storage amount on my account. Unfortunately, the issue is back again, so could you please run the script one more time? Thanks again and have a great day. 

I use Box.com for clients to upload their tax documents so I can prepare their taxes.  I'm sick of them uploading crappy jpegs of documents.  I want to restrict the file upload type to PDF only.  How do I do this?

I am trying to share a folder with a client but I keep getting an error message about them being a deactivated user.  Can you help me with this?

  When trying to download a zip archive from a query parameter in url with box id, I receive the downloaded file successfully. However, it's missing the ".zip" extension in its name. For example, if the zip archive is named "downloadzip", the downloaded file should ideally be named "downloadzip.zip", but it isn't. Am I missing something? According to this article (https://developer.box.com/reference/post-zip-downloads/), it explicitly states that ".zip" is added from the Box API.public async Task<MemoryStream> GetStreamForZip(string csvFileIds)         {            var fileIds = csvFileIds.Split(',');                        var request = new BoxZipRequest            {                Name = "downloadzip",                Items = fileIds.Select(fileId => new BoxZipRequestItem                {                    Id = fileId.Trim(),                    Type = BoxZipItemType.file                }).ToList()            };            using (MemoryStream

When I set up my free account, I set it up to use my Google Sign-in as the login.  However, I'm not able to login to my desktop app.  Every time I open the desktop app and try to login, it takes me to the web to sign in on my Google account, but then once I sign in it doesn't take me back to the desktop app.    I've tried resetting my password, so I can sign in via the password... but I can't seem to get rid of the Google Account Sign-in option... 

Hi I used to have an account with box using email I've forgotten the password with that email so obviously can't reset it so I've signed up using new email Can I get my old account back with the new email is there a way to do it please Thanks in advance Umar

I need help accessing my account. is there a phone number or email I can use?

Hello,  I have seen in past posts published a few years ago that having more than 1 person editing a document at the same time is not feasible.  Is this still something that is not possible?  There are many times where we want to edit a Powerpoint with multiple people working on it at the same time. 

How much can I upload per month with an Enterprise subscription?

When I tried to access the BOX and upload it, it failed. We believe that the cause is that the network has access restrictions restricted by a firewall.Since it is not possible to open all sites, I would like to open and upload only specified sites, so please let me know the URL to use when uploading.

I have deleted all of the files in the account & trash, but the storage is not zero. And unable to upload the new files. Request to do the needful.

There is no file in the account but still there is an error message 19.4 GB of 10.0 GB used. Is it possible to reset it? So account could be used. Thanks!

We have successfully connected our service account under Box/Salesforce settings. However, we are wondering if each you will have to perform the Step 2 "Log In a Box User" to connect? If so, that means each Salesforce user must have a Box license? Can we simply use one Box license that can help us sync content back and forth?  

hi i have run into this issue again, can someone run the clean-up script for me.   Is there an ETA when this issue will be fixed its been an issue for quite some time now.   Thanks

Hello, I have a question regarding the API for uploading files, which you can find here: https://developer.box.com/reference/post-files-content/. In the "cURL" section of the Request Example, even when I use the correct parameters and send the request, it results in a 404 error. I suspect the URL used for the POST request might be incorrect. Upon checking the Upload file documentation, it specifies the URL for the POST request as https://upload.box.com/api/2.0/files/content, and this URL seems to work perfectly. Would it be correct to assume that there might be an error in the Request Example provided? Thank you.  

Hi box team,As the last time I use Box Search API (few months ago) my query is valid and it returns the correct value I need. But now when I run my system again (Not change for source code) it always return error due to bad request.Here is the image of the request I use by POST MAN. Note that when a change the query from <NOT "ABC"> to <NOT "ABC" AND NOT "ABC"> It works. It is very lucky for me that I could find out a solution in this time. My team had to release product to my customer.  So I hope you can fix this problem. Thank you

I am not notified of MFA backup codes. How can I know it?

We are new to BOX.  We have set up permissions on all of the folders and used GROUPS to assign users to folders. Team Members have been uploading files and then others, who should be able to see them, can not see the files.  If I go to the file and 'manage collaborators' everything seems perfect.  We need assist on this please. Thanks

how can i retrieve d my deleted files ?and whre to submit a ticket fro request

Cannot open Google doc. I've restarted, reset my internet (everything else works fine), and tried opening in both Chrome and Safari. I can't work without these files... Please help! 

Please run the script to fix my storage count. Thank You!