Cannot open Google doc. I've restarted, reset my internet (everything else works fine), and tried opening in both Chrome and Safari. I can't work without these files... Please help!
Hi Danielle,
Welcome to Box Community and glad to help!
I see that you're unable to open a google doc through Box. Can you confirm if there's an error message? If so, could you attach a screenshot for us to see?
We'd love to further assist!
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