Support Forum

WE HAVE A CASE WHICH HAS BEEN OPENED FOR FOUR MONTHS AND NO RESOLUTION!!! THIS IS A SIMPLE PROBLEM OF SEAMLESS LOGIN AND THIS COMPANY CANNOT RESOLVE IT TOOK OUR MONEY AND NOW IGNORES US

Hello We noticed that after deleting everything from our box account the space reported is not correct for account ID 32625532253, could you please run the script on that account to recalculate the free space?

Hi there, we are having an issue with the Box application for iOS devices receiving Intune app protection policies (MAM policies). I did some digging and found an article by Microsoft that states, "You need to enable the Intune mobile application management (MAM) feature in the Box admin console. Otherwise, the Box app won’t receive Intune app protection policies" https://techcommunity.microsoft.com/t5/intune-customer-success/using-box-cloud-content-management-with-microsoft-intune-app/ba-p/2521487 Is the above accurate? Do we need to enable the Intune MAM feature in Box admin console to allow the iOS Box application to receive Intune app protection policies?

I've seen many people post, but haven't found a solution to this issue. I've already tried another browser. Please help.

I am still not getting verification email.  I have enabled 2 factor verification.  possibly I have two box accounts.  I note that I upgraded the plan on one of my accounts yesterday.  can you pls help me. I have now spent 6 hours trying to get Box to work for me.  Thanks!!  --Mary

I'm trying to change ownership on a specific folder however, I keep getting the error message: There was a problem while trying to transfer item ownership to XXXX.  I need someone to help me as I need to free up some licenses to assign to another user.  

Hi, since I have the ability to search for every location that a particular file lives then I can pull up all those locations by using the search. Is there a way I can replace / upload new version of that file in all locations at one time? At the moment I have to do this one at a time and at my job that's going to take a long time.

Previously, during a project that required IP address restrictions, we had implemented such restrictions. Now that the project necessitating these restrictions has been completed, may I kindly request the removal of the IP address restrictions?

Hello: I want to wipe-out my box account by removing all previous content. I've changed roles and I have files from the past teams / groups that I no longer need to be part off. The list includes:  1. Files/ folders that I created. 2. Files and folders I've shared. 3. Files shared with me.  I want to remove myself from all this content and leave files as-is for others from my past team to continue using, but I start off with a clean box. Is that possible? 

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

Box Drive for Mac (Running MacOS 14.3.1 and Box Drive version 2.37.142 will not open a PDF with Acrobat DC (latest version and set as default app for PDFs) when using the Box search feature (not finder). It will launch Acrobat but never open the the document. No errors. Now if I make the file available offline, then search for it using the Box search feature it will open no problem but that defeats the purpose of having cloud storage.

We are looking to set enterprise default settings for File Request Links such that our branding / logo is always added and the uploader is required to provide an email address in the form. The only option we have found is the requirement to edit the form every time a shared link is created, which is a good feature... but is there a way to edit whatever the default setting is and edit from that baseline?

Is it possible to restrict access to Box for a user based on a particular machine / laptop, or based on IP address or DNS log in?

Keep getting the same message, how do we get this fixed I need to access these documents. Thank you. 

I have a Relay set to notify when a file is uploaded to a specific folder, however, we receive 100s of files per day and need the file name listed in the notification, or a link to the actual file, or have the trigger file attached to the notification email.   Is this possible? 

Hi Team,   Just wanted to know if deleting my app from Box Marketplace will affect the existing user or they can continue to use my app ?

I deleted all files from my account, but the space used still shows 5 GB of saved data

Hi, I have a Personal Pro subscription. I have a bookkeeping practice and request documents from my clients. If I share a folder with a client, it seems like they have a maximum file size limit of 250MB that they can upload to the folder. I was under the impression they could share a larger file. For example a large spread sheet could well exceed that limit. How can I request a large file from my clients? 

See attached screenshot of the message I receive when trying to access the link. Can you lmk what I need to do to proceed. My contact said that my invitation is pending. What do I need to do?

hi, my storage is full, but it isn't. how i can resolve this problem?

I can not access or find Box on my computer

Hi, My account is reporting as being full even though I have no files in it. Could you please run the scripts mentioned here to fix it? : https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect Account ID is : 16159070 Thanks Guy  

Hi, I need to reciver a box note urgnetly, is there a history that can be located so i can see a previoulay saved version   

Hi,  box drive is installed completed, however I use box drive, that error dialog come out. "Box Driveの更新を完了するにはWindowsを再起動する必要があります。 問題が解決しない場合は、Boxサポートに連絡して問題のトラブルシューティングを行ってください。" but Box drive is newer version. Can not box dirve use on Windows11(ARM64)?