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Question

Oops files cannot be found,

  • May 23, 2025
  • 3 replies
  • 19 views

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Keep getting the same message, how do we get this fixed I need to access these documents. Thank you. 

3 replies

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Hi Victoria, 

Welcome to Box Community and glad to assist! 

Are you accessing the file through box.com or in your local Box folder? Also, please attach a screenshot of your error using this forum. 

We'd love to further assist! 


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Hello,
I open on the box.com: https://app.box.com/file/1476984865241

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Hello, I am still waiting on a response.