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Box Drive on Mac won't open PDF with acobat (set as default) unless I make file available offline

  • May 23, 2025
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Box Drive for Mac (Running MacOS 14.3.1 and Box Drive version 2.37.142 will not open a PDF with Acrobat DC (latest version and set as default app for PDFs) when using the Box search feature (not finder). It will launch Acrobat but never open the the document. No errors. Now if I make the file available offline, then search for it using the Box search feature it will open no problem but that defeats the purpose of having cloud storage.

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    Hi Eric, 

    Welcome to Box Community and happy to assist! 

    Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

    Thanks for posting!

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