Support Forum

I can't see the files that I have just uploaded

Today for the first time, whenever I try to load Box for Android (including after a reinstall), I get an error message and it won't let me use the app beyond sign-in with my Box account.  The only part that shows is: "Your Intune and Box accounts don't match.  Please login with matching acc..." I'm not familiar with Intune; I never consciously use it for anything.  So for what I assume is a request to login to Intune with the same credentials, I'm not sure A) why that is suddenly necessary and B) where to do that. My desktop Box works perfectly, FWIW; I uploaded and shared a folder in the last 48 hours. The phrase in the error message doesn't return any Google search results, so I'm stumped.  Thanks much for any help!

Box von allen Geräten abmelden wie wo ? 

Despite having available storage remaining, I can't upload new files. Can someone please assist?

I need to establish an FTP automation so that my App can download a file. The FTP utility can see the file, but when trying to actually download the file we are seeing the error "file does not exist" despite log rows above stating it sees the file. I do see the file permissions in BOX as 600, or rw---------. I tried to force CHMOD on the file but BOX did not allow it.

The display of free space is incorrect and I would like to solve it.

Hello. My account shows that it is fully used (>100%) with no free space for any new files or folders.I found these two support articles which show that support needs to run a script to fix the issue:https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect https://support.box.com/hc/en-us/community/posts/13057753420435-Need-to-run-the-script-on-my-box-account-to-reset-the-correct-storage-size Can you fix the incorrect usage problem (by running the script or whatever else is required) and let me know please (the login id is as@a1v.me)? Thanks in advance,Adit Sood

Hi, I'm encountering issues with the integration of Box for Salesforce. After having added the box in Lightning for record pages, Box isn't showing any folders and it does not show any data, when trying to create a folder, it fails with the "Collaboration for the request cannot be created/found. Please check configuration" error.I followed instructions to similar issues other users had, but when checking on things on the box side, the folders there existed, and the folder IDs correlated to those that should be under the folder details under Salesforce's custom settings under Setup. Please help :) 

Hi there I cannot open word documents online to work on them.I have tried several different files and turned my computer on and off. And logged off and logged back into Box.Please help! This is a critical Box function.Thank you

You are sending me threatening emails telling me you are blocking my account, but I have no idea how to actually pay my invoice for $10.00???  What the hell is going on? Is this a scam???

パスワードを入力すると2段認証の画面が表示されますがＢｏｘ認証コードが受信しない為、再度設定をやり直したい。どのようにすればよいでしょうか。

Hello, I was able to send a invitation to a person who already has an account and he was able to accept the invite.  However he has not been added to our list of users and he has not access.   Charlene

I've searched your site and teh internet and understand basics of templates; however, it's not clear how to use batch send. can you send sample csv file and sample template so I can figure this out?  or do you have more detailed instructions available? Is there a way to make a template that ties to a csv with detailed information fields (i.e., new hire - salary, title, email address, phone number, office number, ID number, etc. that can be merged and then sent as individual emails with other docs attached that acknowledge the information and sign where needed? Or is it that each document must be mrged first and the names of the documents are listed in teh CSV with the email recipient?  How can you combine this with a template so that we don't have to add the signature, date signed, etc. fields to each document? Thanks for any info you can share.

I'm trying to save a document to box and its telling me there's no storage space on the disk

Hello,  We have a client that shares a folder with us, the client granted edit and upload access to the user but when the user tries to upload a doc it says "oops unable to upload the file" what could be the issue here?  Troubleshooting steps below  Tried a machine not restricted by any security controls. Had client send an invitation to another email, user created a new account but was still unable to upload files. The user still seemed tied to her old acount. client gave me access, i was able to upload files with no issues. 

I cannot sync or upload items into a specific folder from my desktop app. When I upload the item via the web, I get several pop ups on my desktop app that the item will not sync. I sent my logs out of pure frustration figuring out how to get in touch with support. Please let me know how to get this resolved.

I have one 48.4MB file in my box. That is the only file I have, but it says 9.7GB of 10GB full. There is nothing in my trash can.

My box account says I am out of storage but the says I have only used 1.8 MB out of 100 GB

I have a licensed seat Member for my enterprise being occupied by a third party that I would like to have migrated over to External User along with current access rights - how can I do this. Thanks!

I have already posted about this issue 2 weeks ago and have had no solution although my question is marked "Completed". So, here I try again. Dear Madam/Sir, After a long break, I decided once again to store some content on http://Box.com and and sync it with my local folder. Unfortunately, I encounter a problem:. The structure of my local Box folder is:Box - Folders  - Subfolder (Level 1) - Subfolder (Level 2) - Subfolder (Level 3) In my local folder, at the top level, there are 6 folders. Among  these, 2 folders contain  3 subfolders that should be exact copies. One  copy of this folder appears to have synced correctly. The other copy,  however, is problematic: not all subfolders at Level 1 have synced. Specifically, please compare the number of subfolders in CALIBRE-CurrentCalLib (63) with the subfolders in OLD Calibre - Calibre Library (193). Same with subfolders Keep CalLib and Romanian CalLib - they also have a different number of subfolders. Worse, the subfoders that  have not s

It seems like I cannot take the Box Certified Professional Exam. Could it be that the exam has been discontinued? Link to Box Certified Professional Exam

i have to pay just to bring the file  BUT IT LOST   

hi My disc shows full even though it is not full

Some file can't be opened in excel and also not able to download.

I have today tried to create a File and Folder report for one of our users to obtain details of every file, folder, subfolder, and subfiles he has within a particular folder, or even his entire Box account. Despite trying different folders to begin the report from I can't seem to get any deeper than 9 folders with the last few folders not displaying any files despite there being some there. How can I get a report of all the files/folders with complete tree for a user? Thanks