Support Forum

Cant add a user to box. used to be able to invite users to an enterprise account, also used to be able to switch to old ui and it would work but i dont see the old ui option anymore.

The user is designated as co-owner, but cannot add folders after the upgrade. When we shared folders as personal accounts, it was never a problem. Error reads: "There is a problem completing your request. Please try again."  ...which is not helpful

We use Okta for Active Directory integration.  I've enabled a user in Okta, and tried to add the user to Managed Users in Box Enterprise, and get the error "user is with another enterprise"

Hi Box Support and Members of the CommunityI am unable to load or create new Relays after removing a folder that was in the previously created relay.Please advise.ThanksKateryna

I have a template with some checkboxes on it. (In this case it's a simple W9 form that I put textbox and checkboxes on top of the fields that need to be filled out). I'm using an API call to pre-populate the data to speed up an internal process. If I make a checkbox "read only" (which also makes it required, which I really dont like), then there isn't a problem if I pass a FALSE value to that checkbox. As soon as I set the value to TRUE and try to submit it, I get a red message flashing about an error occuring. Again, it's only the specific case when I prepopulate a TRUE "checkbox_value" via the API and the "read-only" below is checked. If I take the "read only" off but keep it required, it's also fine.    I don't want users to be able to edit anything on my form. I want everything pre-populated (so the w9 is totally the same as the data we have). But in order to not get an error for the checkboxes I basically have to make them NOT read-only, which means people can change them.   As a

How do I get a user moved out from one enterprise to another without losing the files and shares? I'm trying to add a user that has a legacy account elsewhere (where the enterprise adds less value).

Dear technical support group, pls help to resolve, i cant use box on my desktop now because of this. Thanks

I am unable to install box drive on my newer iMac

Email already used in a Box account but not associated with an enterprise   We have deleted the unsilenced account that was accidently created. We are still unable to add the user to our licensed account.  

I know this appears to have been an issue with accounts for some time now but the solution provided by Box does not appear to be available - namely to open a support ticket and have them run a script to correct the issue on an account by account basis. I have 100GB total, 76GB used but in reality, having checked that total is way off, reality is I appear to only have around 4-5GB actually stored in the account. What is the fix for this because frankly, this discrepancy is kind of ridiculous. And where are Box at with the fix. Looking at older posts, this has been an issue since 2020 at least? Its 4 years later. 

When accessing a new service - VLC in my case - Box requires a 2FA code be entered. I receive the code by SMS as i have requested, but i am unable to enter that code into the space provided. Nothing is available to be entered in the space provided. It is greyed out and I get a beep when I attempt to type into the code box. That means I am not able to use the service - VLC in my case. What do I do? Thanks for your help.

Hi, Can you run a script to fix the file size?  I don't think the remaining space is calculating correctly. Thanks.

Hi Box Support Team, We are 3rd party patch provider like PatchMyPC or ManageEngine. We are providing similar services to our customers. For more details, please have a look at Autonomous Patching for Every Third-Party Windows App (adaptiva.com) (https://adaptiva.com/products/autonomous-patch). While working on the installer during testing we found that in release notes you have mentioned that the latest or the current version is 4.24.0.1026 but while installing the installer it showing the version number as 4.25.0.1046. Please clarify regarding the latest version which is the correct one and also if 4.25 is the latest stable release then please provide the release note for the same. Your reply will help us to work further on this release version. thanks and regards Meta Team Adaptiva

Due to my company "JTEKT" always use BOX.  Now, we still have some members can't access as <email address redacted> You can refer details as photo as below, Could you please support us, How to solve this problem?  Thank you  Nam

I am trying to get the list of retention policies using the Box Postman API and it is gving me this error: {    "type": "error",    "code": "insufficient_scope",    "status": 403,    "message": "The request requires higher privileges than provided by the access token.",    "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/",    "request_id": "11769953485dbfd10c0a4b555614ed73"} I am not sure what to do because I have the Box Business Plus Plan plus the Box Governance Add-On and the I saw that in the "Scopes" page (https://developer.box.com/guides/api-calls/permissions-and-errors/scopes/), you need the "enterprise_content" scope along with checking the "Manage retention policies" checkbox to access the retention policies via the Box Postman API. I would like to kindly request to be granted access to use the "enterprise_content" scope to be able to view, create and modify retention policies.

Trying to access this link posted by Ellucian and getting the error below <personal information redacted>  

Hi, We have been limited in our box usage due to using (apparently) too much bandwidth. We received no warning and no detailed information. When I ask the chat support just points me toward the fair use policy, but according to that policy, I am well within normal usage. (Based on per user counting and limits - though that policy is really hard to understand). I even created (and paid for) an additional user that clearly has not used any bandwidth this month (since they are a new user) and they are also blocked from sharing files.   We RELY on box for our business and really need help. I have reached out to support, but they have been totally unwilling to help (or even provide more info on why we are blocked). Does anyone know how to get actual support from someone helpful? I am desperate for actual help!

Full quota appears as used even after deleting a big quantity of files and removing them from  trash. Quota exceded notification. Actal occupation is way smaller than my quota. Pleaseelet me know what to do to restore my available quota. Thanks.

Box Drive is currently storing everything I have marked as "available offline" on my C drive.I would like it to put everything on my D drive as this is much larger and I don't have enough space on the C drive. I'm currently on a job where I need almost 1tb synced locally as I can be asked to export animations for a few weeks at any time. My C drive is only 1tb but my D drive is 3tb.Is it still not possible to point Box Drive at my D drive instead of my C drive?

Please, can you run the script in order to show the correct used space? Thank you very much and have a nice day.

Is there any straightforward way to list the files in a folder, beyond doing a full files and folders export? I just want a list of the document names. 

I deleted the data in my storage, but the capacity does not decrease. Please tell me the measures.

I received an email communicating we have some users still using unencrypted FTP connections, however we have never not used secure FTP.  Is there an indicator that I can search for to understand what connections are unencrypted?

I am missing folders from my box file

Hello Box Team, We are looking for a possibility to bulkdownlad a folder from box account with enabled MFA. Is this possible with filezila? what are the requirements to connect? Thanks!