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Question

Storage issues.

  • May 27, 2025
  • 2 replies
  • 7 views

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Hi,

Can you run a script to fix the file size?  I don't think the remaining space is calculating correctly.

Thanks.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025


Hi, I am having the same issue. Can the script be run on my account as well? 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Mary, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!