Support Forum

Is this possible? How? Can I do it on an iPad?

Hi, I'm new to box sign from DocuSign. I have managed to create a template and have a few questions, please help. Can I set a template up without having to add a "Recipient" I do not know who this will be until I need them to sign the document? Because, i have had to set myself up as the recipient to save the "Template". When i do use the template I have to change to the person who is the actual  recipient. I then have to manually change all 15 of the fields I have added to be completed. Can this be set up automatically so it just has to be signed by the "recipient" and not a specific person? How do you quickly jump from one field to another. It is difficult to scroll through a 31 page document to find the 15 fields i have created throughout? How do I stop box creating multiples of the same document? It seems every time i do in the folder there are more documents? Thank you for your support Natalie

Dear Team, Please reset my account even after the files are deleted the storage mentions is full. Kindly do the needful. Thank you. Regards 

All documents are in box but unreadable.  When I click on the document nothing happens. 

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "supplession list". I think was sent before mail account was created. So, I'd like to know if these mail adress are in supplession list. Regards, Arata

My team has access to Project Documents folder where all our work is stored. I however cannot see or access this folder. Please help!

Unable to login into Box Drive with my email ID [personal information–redacted] and SSO (single-sign-on). I am getting an error as below:"Verify that you are connected to the internet and then click Retry. If you continue to see this message, contact your administrator to verify if it is a network issue. If not, please contact Box Support to further troubleshoot the issue."My internet connection is perfectly fine and working. Please help resolve this error.  regards, Sridhar

hi Support, I upgraded, but I still cannot upload files due to limited space, Can you help. Thanks Willy

Is there any way I can read ePub files in Box? Dropbox has a clever integration with iBooks which works very well on iPad.

Box.com is installed on my laptop.  However, the issues is with my iphone. Additionally, I a Primerica Advisor, I am on the Primerica platform.

I deleted all files from my account, but it still showing that I am using storage

I have 1.Gb but box insists i have 8.8. Please correct the details as I havve had storage warnings.

Our administrator deleted by profile by accident and now all my departments files and folders are gone. How do we go about reinstating them without having to run report and forwarding to box assistance.  

My storage is full, ive removed files to make space for more files I cant upload anything please fix the incorrect storage count, ive abandoned this account until fixed. DO NOT MARK IT AS COMPLETE UNTIL THE STORAGE COUNT IS FIXED. Ive been reporting this for 2 weeks and no action from box. thanks Diana

Logged this issue 3 weeks ago...that is that the main search bar for the Box files is missing.  Yes, you can go to 'all files' and do a search there, but it's a lot less convenient and takes much longer.  Can this be fixed quickly, please, as very frustrating?

I see there are several other posts here about failure when attempting to install Box Drive on Macs. I've tried several times. It hangs while running the scripts, then fails. Is there no live support at Box? The chat box just sent me to the support site.

Dear Sir, files has been deleted from thrash. How to recover the same ?

hi, my storage is full, but it isn't. how i can resolve this problem? Thanks

Dear Support,  I want to know how many devices I can connect to access my box account? because my team have more than 20 devices want to access the box account files. And the business plan user is for my set the user access permissions and folder security? not only for login, right? Thank you for your support!

Hello, I have created a PowerBi dashboard that is linked with BOX files. However, every time my colleagues update the files, and refresh the dashboard, it doesn't display the most recent info. I don't know if it's a problem related to the credentials. Could someone please assist me with this? Thank you!

Hellostorage usage of my account.Incorrect display of storage usage.Please do maintenance.

Hi, my account details are showing 10Gb used but yet details on the Snapshots folder only shows 882Mb. Would you please run the script to fix, thank you.

Someone recently tried to upload some big files to my account. They received a 'Storage almost full' or some such message. 1. How come I didn't receive an automated notice about this? 2. Why is there nowhere in my account info listed, what my storage limit is?  I can see what I've used (something like a little over 500GB) but no information about the storage capacity/limit of my account?! Duh! Come on guys & gals, get it together!

  I am hoping you can help. I have deleted many files and removed from trash but my box drive showing as full. Is there anything I can do to fix this? Kindest Regards

We just got our firms box.com account set up and our employees have exisiting accounts, how do I move them to our new account, they are currently using their work emails. We don't want to lose files and be on all one enterprise.