Support Forum

I don't have any files in my box account but still is says storage is full, please reset storage count.

Hi, I've tagged a few files as tests but when I've searched for those tags, nothing comes up and I'm hoping someone might be able to figure out where I went wrong.  I'm looking to be able to quickly find files regarding specific questions quickly and efficiently and your tag system seems like it would be perfect, but since testing it I've been unable to successfully find a file I've tagged.   Does it matter if I created the file or not? And how can I be sure when I share a folder, that my collaborators will be able to search for the tag terms with success? Does this work when the box app is part of my file explorer? Or does the tag system only work online?

Hello folks, Got a new user who is not receiving your email confirmation. I suspect it is on your Suppression List, can you please advise how to progress this ?  

新しいユーザーを追加しましたが、確認メールが届かずログインできません。 再送信しようとしましたが、メールが届きません。 確認した結果、サプレッションリストの対象となっているメールである可能性もあり、ご連絡させていただきました。 サプレッションリストにあるかどうかを確認し、リストから削除していただけませんか?

Bonjour, deux employés m’ont invité à travailler sur deux dossiers différents. Bien que j’aie accepté l’invitation, je ne peux pas obtenir les dossiers partagés sur ma boîte. Puis-je obtenir de l’aide, s’il vous plaît ?

I cannot login to Box Drive after launching it.Instructions are in the attachment.Can you please help me?

I am receiving a "something went wrong with you upload" message every time I try to upload a file.  The file type and size does not matter.  I have tried everything from a blank Word document to a large video file. My IT team has assured me I have every permission needed to upload files with ease, however, that doesn't seem to be the case.  What could be the roadblock?  I need to get files over to my customer who uses the Box.com platform. I have tried Edge and Chrome and I am still receiving the same error message.

I have deleted almost all file in my account, but the quota still show it is full.

Hi, my account details are showing 8.1Gb used but yet details on the Snapshots folder only shows 863 Mb. Would you please run the script to fix, thank you.

Hi,I have a Bubble app integrated with Box using the oficial Box plugin.But now all files I send to box from my application, I cant access the URL. See the error attached Old files works wellAny ideia about this message.All the best

My space is incorrect, can you run the script in order to fix this Issue?., Thanks

Hi Box Team I have no space left, even my Box is empty. Please check and make that space avaiable. You should probably correct that problem for all of your users. Because it seems  to be a common problem. Sincerly, Luca

Hi Team, my boss requires a 2FA device reset. Please help. Thank you!

Hi Team,  We are unable to find a folder and are getting a message stating shared file or folder link unavailable for you. All of the team is getting the similar error. Request your help. Regards, Kevin

Hello,  I see this has happenend before to other users, but I do not see any solutions posted. I too am unable to register for the exam. I keep getting redirected back to the main Box Support page. Please advise. Thank you, Edward Ayala

For some reason myself (Box Admin) and my co-admin users are unable to view or edit managed users folder collaborations. It just comes up with an error page saying Ápologies, we were unable to load this page.  Please refresh the page or try again later. Has anyone else encountered this problem.? I need to add access to additional folders for one of our users but am currently  unable to.

I am unable to create a password for my account. I need this because a partner is requiring a complex password in order to share files with me.  I think I need a special ticket.  Can anyone help me?

My Box Support profile has the wrong email address, so I don't get email notifications when I open tickets or post in the Support Community (like this post.)  However, when I try to change it to the correct address, I get the message "This email address is already in use by another profile." *** I want to make very clear that I am NOT talking about my email address in the Box application.  I am talking about my email address on THIS site, the Box Support Community site, as viewed in my profile when I go to https://support.box.com/hc/en-us/profiles. ***  Can I please get some help with this? Thank you!  

Hi,I have a few thousands external collaborators users that I would like to remove in bulk. These are not our managed users, the are collaborators. I can sign into Box CLI but can't find a way to bulk delete these external collaborators. I have a list of their email address. Please advise.   Thanks

I'm experiencing an issue where the Admin Console isn't showing up in the box. Can you provide assistance?I've purchased a Box Personal Pro licensed version.As a beginner Box developer,I create New App and I can see Dev Console  in my Box Account  but I'm still unable to see the Admin Console. When I access following url https://developer.box.com/master it navigates to https://developer.box.com/folder/0 automatically. I've already tried the troubleshooting steps suggested in the support forum and elsewhere but issue still persists..Could you offer guidance or support?   Thanks.

Hi All, I'm new to Box and Sign and was looking for some help on saving signed documents. I know you can instruct Box as to the location of where you would like your signed documents saved. If the location you select, is the location where the documents were originally located, can you make it, so it overrides the original file and that way you don't have an unsigned and a signed copy? Thanks.

Hi There, I have a recording titled RCCAL block level DV that got deleted on May 10, 2024. Can you please help recover that, here's the link to the recording: View on Box   Thanks

Is there a product or way to add Microsoft or Google Forms to Box? If not, is there a way to have fillable forms readily available for an employee to fill out and save in a specified folder?

Hi, I set up a Box log in and requested a password before setting up the email address. We have tried since but still dont get these emails. Can you please see if this email address [personal information–redacted] has been added to the suppression list? thanks

Tell support that you're not on an individual plan - this is a 3 user Enterprise account, Enterprise ID# is 1178793174.  This has to come from you, it'll get kicked back if I send it.