Support Forum

Box Driveで予期しないエラーが発生しました

I can't log into BOX DriveI can do it with a browserAfter installing and logging in, I'm returned to the login screenI can't open BOX with Explorer and I'm having trouble

dear Box Support, I just permanently deleted a file that was in the trash, and I want to restore the file.please help, thank you

何回もログインを繰り返すことになります どうしたらいいでしょうか？

I've shared a folder to an external source. When the external source uploads they get an error saying "Account storage limit reached" Why is this happening when my account storage is unlimited?

Hi   I need the email verification email resent please, the first does not work and get expired message.   Thanks

My storage says that is full but when I check my file sizes on the desktop says 70gb instead 100gb.

My coworker cannot sign in because the phone number used for her two-factor authentication has changed and she cannot recieve the authentication code. Could you help me unlock the authentication so she could sign in?

I can't change my name or my primary email address. When I try to change my name it says "There was a problem saving your settings." And I'm assuming I need to link a personal email and then change that to the primary, but when I try to add a new email address I get "There was an error while trying to add (*new email*) to your account." Can someone please contact me to help me?

I made an account in 2019 after a photoshoot that was Uploaded and shared to me through collaboration on this website I hadn't had access to the account for a few years but just recovered my account and I no longer have any of my files that was collaborated to me I cannot find the collaborator or the files and I do not Know what to do from Here

Kindly run the script for the storage. Currently it seems wrong calculated.

Hello support team, I would like to reduse my number of license from 5 to 2. Would you please operate to reduce now? Best regards, Kawai

Can't open Excel on BOX online (must be downloaded)I would like to know how to operate it online. I tried changing the extension or creating a new file and uploading it, but it didn't work. I have also checked the files of other projects, and the folders created by other companies are OK, but the folders created by our company are not. Please tell me why Excel online cannot be selected.  

Storage shows at over 9 GB, but the should NOT be that full, please re-run the script so we can appropriately submit things through box without issues

Hi There,  I am looking to add a custom domain to my shared file link. The "Custom Subdomain field under custom Setup > Company Profile appears to be missing. Is this because I am currently on a trial account?

Hey, I'm wondering if there is a way to transfer ownership of a shared folder from one account to my account? The person who is the owner no longer has access to their email address. Additionally, it is possible to set multiple people as an owner to a shared folder? Thanks, Dan

Hello,I want to upgrade my account to Enterprise, what information do I need to provide?Please list them all. Thank you.

kindly run the script for my account, showing wrong storage usage currently.

two users on my managed account can not log in.  They never get the password reset email I send.  They have also tried to reset it from the website.   <personal information-redacted> users are affected by this.  

New user not receiving email invitation to join. I have now wasted over an hour trying to find a solution. This seems to be quite a common topic, how about you fix this?

Hi, Rena and others from Box Support Can anyone assist me to regain access to my Box account, explained in the following thread? https://support.box.com/hc/en-us/community/posts/29923330408467-Unable-to-reset-passwordI am using another Box account to sign in to post this request. Thanks in advance!William

Hi, after I've deleted some files I've noticed that the size of free space was incorrect.I've waited one day to see if it was updating but it doesn't. So I've deleted all my stuff (also the trash is empty), but after two other days it's not updating the correct free space so I can't use the service anymore.I've seen many people have the same problem, but looks like there's nothing that an user can do... besides ask for a fix from the staff.Can someone fix the used size of my box please?

Hi Is there a way to export the structure of my folder structure from BOX inside of writing it all out? I need to see the structure with the layers/folders underneath it. Thanks Daniella

I can't receive SMS Authentication code form Mobiphone (Vietnam mobile network), so my account is lock, I can't login to box. My account: <personal information-redacted> and my friend account also same situation: <personal information-redacted> Please help.