Support Forum

Hi, I just upgraded our account and now I'm trying to add users from our team.   Thanks,    

I am an admin for a university. Despite our best intentions, users end up leaving us with important folders owned by them.  Their supervisors turn in tickets asking Box Admins to reassign all of their folders to a new user.  If there was some way, by looking at a user's list, to know which folders they owned (as opposed to which ones they had access to but were owned by other people).    Often they are collaborating on 100 folders, but only owned 2-3.  Currently the only way I know to figure this out is to open all 100 folders to see who the owner is.  It would be awesome if folders they owned were one color, and the ones they don't own were another color. I think that would also be helpful for users to know which ones they own.

Hi All, Wanted to send our box logs to SIEM, but cannot find any good documentations on how to do it. Please advise

I deleted files because I was nearing my storage limit, but the displayed space usage did not change.I'm about to reach the upper limit, what should I do?

Cant install give me error after puting in email trying to signin its say login online wont install on desktop

Hi Box.com Support, We have external user we cant delete from our account. Every attempt we get a popup that the user cannot be deleted. Any support you can provide will be super helpful, Thanks!

So when we are trying to print multiple pictures from Box, which I know you have to print one at a time, after I have printed the first picture and I try to print the second picture, the window to send the picture to the printer does not pop up. In fact once I have selected to print from the ellipses drop down, nothing pops up at all. I have had to physically log out of the program, and log back in, in order to print more than one picture. 

I have a box app in my enterprise box, and the box app has a service account (xxx@boxdevedition.com). I'm also the owner of a box folder and I want to transfer the box folder's owner to the service account. In Box web UI, I can successfully change the folder's owner to a human or a functional account by adding the account as the folder's collaborator and change its permission to Owner. But it doesn't work for a service account, the service account can be added as the folder's collaborator, and I can also see the Owner option under its permission column, however when I do it, nothing happens, it's not applied successfully, not sure if it works as design or an issue with Box.

I am currently running a trial of box.com for our company and having an issue getting a user added. I've spent the last 15 minutes trying to figure out how to contact support to no avail. Everything leads me to a "Contact Support" page that just sends me to these forums. How do you actually contact support?

I was invited to upgrade to a paid account and now all my folders are gone. Is it possible to get them back?

I create an image of my entire hard drive every few days using Acronis Cyber Protect Home.  The image file is stored on an external hard drive. I use Box Drive and synchronize my Box folder (and subdirectories) to the Cloud and to two separate laptops.  Today, I had the need to restore one particular file stored in a box subdirectory from the external backup file on the external hard drive.  When I navigate to the Box directory on the external backup file, it exists, but it is completely empty.  This leads me to believe that:(1) My Box files on my hard drive are actually stored somewhere else (most likely in the USERS\APPDATA\LOCAL\BOX directory or subdirectory somewhere), and (2) The file names are disguised, so they are meaningless to me.Here is the issue:  Let's say I accidentally delete a file or a file gets corrupted on one of my laptops.  I want to go get the last saved version of it from the Acronis image file (saved as a .tibx file on the External hard drive).  How can I do tha

Two of my teammates can't access our company's work folders because they're registered as external users. How can I change their permissions to become members?

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So could you please delete the affected users from suupression list? Below is the link for the article that I read. Troubleshooting Issues with Email Notifications – Box Support Regards,

I want to make an HTTP request from PowerAutomate and delete the BOX folder.

When trying to upload a 302mb file, I get the error: "This file exceeds your plan’s upload limit".. but I still have 6.2GB free? See screenshot. 

Folders stored in Box keep disappearing automatically. There's no history left in the trash either. Why is that?

Please help to run the script to reset the box storage, thank you.

Hello, I have Iphone 12 Pro with IOS version 17.5.1 and I use to open box.com app with no issues at all and it opens very quick. Currently I have no Idea what had happened to it! It's either the Iphone or the box.com app! nothing else.. the net speed is very very strong and I am not having issues with the internet at all. PS. Storage Used: 3.5 GB of 10.0 GB   Can anyone help please?

Hello,     I took this error (You don't have sufficient permission to upload this file.) every day. And it is getting disgusting. I did it wrongly click the save. So every time pop up apepars. I just want to clear my order and I don't want to see ths error message every day.   Thanks Burak

Hey! Where can I find my signed documents in my account? I signed them before I created my account, but with the same E-Mail address. The link to sign the document isn't available anymore now. Is there any change how to download the signed document? Thanks 

Are signers able to paste text into a free text field in a Box Sign document?

Zero files on the drive but the error "reached storage limit" even though the trashcan is emptied

Hi, I lost my data from box drive today morning, can someone help out to restore my data Cheers Umesh    

I have made lots of edits to plans on my iPad version on the app and can see them but when I go to the desk top version I do not see the updates from the past couple of months.  How do I get these 2 to sync properly

I have an external user showing as an internal user.  The account is an accounting firm with a different domain, but they use part of my company name in the email account.  (companyname.accounting@somedomain.com)  How do I get this fixed?