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Question

I need to become a co-admin or admin

  • May 27, 2025
  • 2 replies
  • 8 views
C
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Hi, I'm trying to invite an external customer to collaborate, but he is saying the 2 steps authentication is only giving him the option to use the authentication app, not the sms option, what can I do to help him?

I think I need initially to become an admin or co-admin. how can I do that?

    2 replies

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi, they couldn't help me. can u?

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    I became the owner of the folder "as advised by the support" but I still can't see the admin console and can't change the settings for the 2FA for my client.


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