Getting started in the community

Hello everyone, I’d like to introduce myself!🎤  Jen Galvan (she/her) 📍  Chicago, Illinois 💻  Sr. Director of Customer Success @ Box 💛  Helping customers realize the value of Box 🔮  Love working with analytics, AI (also really enjoying Box Hubs). Outside of work I love to spend time with my husband, three kids, 2 dogs, travel and read!

Hello everyone, would love to share some information about myself!🎤  Hunter McCoy (he/him) 📍  Austin, Texas 💻  Customer Success Manager 💛  I help with customers getting more deployed with their Box instance, answering questions, providing demos, and helping people get connected to other contacts 🎨  I am currently training for the JFK 50 mile ultra marathon, and am also an avid reader!

Whether you’re setting up your instance for the first time or perhaps knocking the cobwebs off your older admin structure, Box offers a number of ways to assign responsibilities and access for just the right need.Below are some of the quick hit details about the nuances between the different admin levels. I’m curious how different admins in different industries or Lines of Business divvy up their roles. Let’s discuss! Admin RoleThe Admin role has the highest level of authority and access within your enterprise. Only one managed user can be assigned the Admin role, although one or more managed users can be assigned co-admin roles. Admins can:Access the entire Box Admin Console (Business Plans and above) Assign Co-admins, group admins and define Co-admin access permissions Log in to any user’s account (Business Plus and above plans only) Configure account-wide settings for sharing, apps, notifications, security and more Run reports to monitor account activity Run reports to audit changes

Hello!Has anyone worked on retrieving the Collaborations Report using Box API in Python and not from the Admin Console? If yes, I’m looking for possibilities to create the report and your knowledge/suggestions would be greatly appreciated!Thank you,Suvidha Vaddula

Did you know BoxWorks is back in person this year!  Follow here to learn when registration opens.

Generative AI has become a hot topic, how is your organization think about this exciting new technology? See here for Box AI principles and we welcome your comments Box is committed to the following principles when using and providing AI capabilities in Box products.Full customer control of AI usage. We’re committed to ensuring that our customers maintain control over their own data and processes. Customers may enable or disable the use of AI and decide whether AI should be applied to their content. No training models using customer content without explicit approval. Box won’t train AI models using customer content without the customer’s explicit authorization (for example, if a customer wants to create a customized AI model based on some of their content, they will need to explicitly agree to allowing this application of AI to their content). Explanations of AI output. We provide users, wherever reasonable, with a clear understanding of how our AI systems work and the rationale behind

Created a developer instance and want to be able to create user accounts. I see where we can add collaborators but I do not see users and groups to create new managed users to test with.

Hello, I would like to remove an option from a java classification. I use the following code: List<MetadataTemplate.FieldOperation> updates = new ArrayList<>(); delete.setOp(Operation.removeEnumOption); delete.setFieldKey(“Box__Security__Classification__Key”); delete.setEnumOptionKey(option.getKey()); updates.add(delete); return MetadataTemplate.updateMetadataTemplate(boxAPI.getAPI(), boxAPI.getScope(),Metadata.CLASSIFICATION_TEMPLATE_KEY, updates); but I get the following error: The API returned an error code [403 | q5q8oghr0krwv557.0be56fb8d3a04661fa87b95f7aa219311] forbidden - Template operation can’t be performed due to existing policies on the template. thank you in advance for your help

For our use-case, we have a shared link from our tenant and we’d like to find out some basic information about it: file id, owner id, etc. Currently, we can pull that information if we already know the user but we receive a 404 error when we try to access it with an admin account. Would it be possible to add that functionality? We’re currently using this method: BoxItem.Info itemInfo = BoxItem.getSharedItem(api, sharedLink, );

I am currently using a Box trial account and have connected the API to another application. However, the connection only works for about 1 hour before being lost. I would like to ask if this is the way Box’s algorithm works or a limitation of the trial account. Thank you for your help.

I am integrating Box with Bubble.io , I have created a free personal account in Box. I created an app and used the JWT from Bubble to create an key. Since I could not find an enterprsie ID, I deleted the app and started again. I then created a new app and when I use the same JWT from Bubble., I get error message “Public key already in use. Please add a unique key.” Unfortunately its not possible to generate a new JWT form Bubble. Please advise : How to get an enterprise ID (is it restricted on personal plans?) How to resolve the error "Public key already in use. Please add a unique key". Best Regards

the follow error how to solve? [Box Sign has not been enabled for your Box Enterprise ID. To enable Box Sign, please contact your Box account manager.]

Hi, I’m able to get the mini-box-mediaInfo-video-metadata uploader to function and fill in metadata fields on images in my Box folder. Unfortunately, the type of metadata that it recognizes for image files isn’t complete. It doesn’t seem to capture metadata fields such as: Tags, Date taken, or any of the Camera specific metadata fields (among others). Is there a way to remedy this? Thank you!

I’m currently encountering an issue while attempting to utilize JWT authentication with the Box SDK in Node.js. Issue with Invalid ‘sub’ Claim in JWT for Box Authentication(Error: Auth Error: Please check the ‘sub’ claim. The ‘sub’ specified is invalid. [400 Bad Request] invalid_grant - Please check the ‘sub’ claim. The ‘sub’ specified is invalid.) Specifically, I’m trying to create a folder in my Box account programmatically using the provided code snippet. Despite verifying the accuracy of the JWT configuration file, ensuring that the JWT token has not expired, and confirming that the client ID and private key information are correct, I continue to encounter authentication errors. Additionally, I would like to mention that I created the application in the Box Personal Pro version, resulting in an enterprise ID of 0. Could this enterprise ID value be contributing to the authentication issue? Furthermore, even after creating another account with a free version, I’m still experiencing t

I need to give one user access to all my folders without adding them as a collaborator. The main goal is to download files using the API, which requires “As User” access. Since the user needs access to the folders for this to work, I’m looking for an alternative method, possibly through groups or scopes.

Hello, I’m using the java sdk to add an enum option to the classification. However, I can’t fill in the “classificationDefinition” and “colorID” arguments using the following code: public JSONObject addEnumOption(String enumOptionKey, String key, String classificationDefinition, float colorID) { JSONObject classificationObject = new JSONObject() .put("classificationDefinition", classificationDefinition) .put("colorID", colorID) .put("isTrialClassification", true); JSONObject staticConfigObject = new JSONObject() .put("classification", classificationObject); JSONObject dataObject = new JSONObject() .put("key", key) .put("staticConfig", staticConfigObject); JSONObject jsonObject = new JSONObject() .put("op", "addEnumOption") .put("fieldKey", "Box__Security__Classification__Key") .put("enumOptionKey", enumOptionKey) .put("data", dataObject); return jsonObject; }

I’m only getting the URL which is a direct download link and preview URL? how can I get the actual URL of the file? If its image file, I wanna get the URL with .jpg extension; not the preview or direct download ones

I have the box sign requests API working well (https://api.box.com/2.0/sign_requests). I specify a “template_id” in our request and when the user signs, the name of the file is the name of the template file with the date/time appended to the filename (e.g. “templatefile 2024-06-13 14:54:53.161503.pdf”) Is there a way to customize the name of the file that is created when the signing is complete? The sign_request element has a “name” object, but when I set this, it doesn’t change the filename. It DOES set the filename of the signing log, but not the file that is actually signed. I suppose I could do a second API call to change the name, but I would like to reduce the number of calls to the API.

salesforce of object:box__Folder_Meta__c is created one record when I user salesforce of flow to call method: * Create Folder For Record ID (createFolderForRecordId). but object:box__Folder_Meta__c is not created one record when I user salesforce of flow to call method: * Create Folder (createFolder). I want to know who create the record in object:box__Folder_Meta__c and when is create?

Hello Team, We are trying to send a file from BOX to Webdam with integration connector and it is not working. However, when we send the file from Webdam to Box it seems to be working fine. Please share the prerequisites to be taken before send file from BOX to Webdam. Thansk for the support

Auth Error: Please check the ‘sub’ claim. The ‘sub’ specified is invalid. [400 Bad Request] invalid_grant - Please check the ‘sub’ claim. The ‘sub’ specified is invalid.

Context: We are actively builidng a Box Integration. Developed a custom-application to use Authentication as OAuth2.0, Created a web-integration to “Process the File” We use the Auth-Code received from Web-Integration to get the DownloadURL for the file. We are not storing each user’s access-token in our database. Instead, we are authorising Admin/Co-Admin and store’s his/her AccessToken/Refresh Token. After Processing the file-content asynchronously, we need to upload a new version of the file later. We are using the Admin/Co-Admin access-token stored in our database to initialize the Node-SDK and upload the file version. Problem: When we try to Upload the file, We started getting error - “404 Not Found” After some reading, We understood the issue is because we are using a different user’s token. and Tried the “AS-USER” header to solve this problem. Unfortunately the new Request throws “403Forbidden” Why the “as-user” header is not working for us? Note: I have enabled the

I have concerns about potential API charges associated with using Box webhooks, and I would appreciate your insights on this matter. For instance, when using Webhook v2 to capture file update events, is there a difference in API charges if the target is a folder containing approximately three files compared to a folder containing a large number of files and subfolders? Thank you for your assistance.

Hello community, Is there a way to use the Marker-Based Pagination with Python SDK? I’m currently trying to perform a search that will exceed the 10.000 limitation for the ‘offset’ property. Therefore, I’m trying to perform it with a marker-based object collection but haven’t found any documentation on how to perform the search with Python scripting. I would really appreciate your help upon this matter. Thanks in advance!