Getting started in the community

Thanks ​@Ben Weiner from Box and ​@Aikokrishna Box for this week’s overview and demo. Also thanks to our guests who joined in the Q&A which is summarized below.  Recording  SummaryThe Importance of Defining Sensitive Content: ​@Ben Weiner from Box  kicks off the main discussion by highlighting that the first step in any security strategy is to define what constitutes sensitive content for the organization. Ben introduces the 'MVP' concept: understanding the Meaning, Value, and Purpose of a document. This foundational knowledge is crucial for determining the appropriate level of security, from public FAQs to proprietary design documents, and applying the correct access controls, watermarking, and governance policies. Ben explains the typical classification schema (e.g., Public, Internal, Confidential, Restricted) and emphasizes that once content is correctly labeled, the entire security lifecycle, including permissions, watermarking, and governance policies like retention can be aut

Hey Box Community! We know that keeping your enterprise data secure while leveraging the power of AI is top of mind for everyone right now. Recently, we gathered some of your most pressing questions about Box Shield Pro, Box AI, and automated security classifications from our recent prompt writing workshop. Whether you are wondering how to write the perfect classification prompt, how to control AI exposure, or how to handle years of uncategorized legacy files, we've got you covered! Check out the full Q&A breakdown below. 👇📋 Policy & Setup Q: We have a data classification policy and detailed Data inventory. Could we attach both documents to the classification prompt? A: Currently, we do not support attaching external documents like a data inventory or data dictionary directly to the classification agent. However, you can incorporate this information directly into the classification prompt itself! Box supports prompts up to 25,000 characters, which provides a generous amount

Thanks to Rutuja Rajwade and Matthew Terrell for yesterday’s overview of Box Agent. Also, thanks to our guests who joined and shared in the Q&A. Please see below for the recording and highlights. AgendaThe agenda focuses on the recently launched Box Agent, including an overview, live demos, and a Q&A session. Full recording here, scroll down for individual demos.   Introduction to the new Box AgentRutuja Rajwade provides an overview of the new Box Agent. She explains that previous iterations involved several foundational agents (e.g., search, Q&A) for specific tasks. The new approach consolidates these into a single, singular Box Agent capable of planning, iterating, and executing complex requests based on user content. AI HomeAI Home is a dedicated workspace for interacting with the Box agent, similar to other conversational AI tools. This interface allows users to ask questions, add knowledge sources like files and Hubs, and leverage advanced features like Pro Mode for de

I am currently the admin on our Box Business account on a trial, and I am trying to change the primary email/login associated with the account to my preferred business email address. However, whenever I attempt to add or switch to the new email address, Box gives me an error saying the email is invalid or unavailable for use. I tried using my business email address to sign up for the free trial, but it said that it was invalid. I proceeded to use my personal email account instead.  I’d like assistance in setting my business email as the primary email address, and if it’s possible if it's linked to an old Box account. 

IntroductionThe roundtable introduces the Box MCP (Model Context Protocol) server as a tool to increase productivity. The session, led by product experts including Alvin Han, Fernando Cerenza, and Biswaroop Palit, aims to explain what the MCP server is, demonstrate its capabilities, and answer audience questions. Thanks to our guests who joined and participated in the Q&A Slide deck hereAn initial poll revealed that while many attendees had heard of MCP, most had no current plans to use it, highlighting an opportunity for education.  Main TopicsWhat is the Box MCP Server?Alvin Han began by defining MCP as the Model Context Protocol, an open standard that defines how external AI clients can connect to data sources. The Box MCP server is an implementation of this standard, allowing users to securely connect their content in Box to AI clients like Claude, ChatGPT, and Microsoft Copilot. The connection is handled via OAuth, a secure protocol that ensures the AI agent only has access to

Hey Box Community! 👋 As your Customer Success team, we spend a lot of time talking with customers across all industries and company sizes. We want to share some of the most common themes we're hearing, along with guidance and resources to help you get the most out of Box. Whether you're an end user or a Box Admin, there's something here for you.  What we're hearing: AI is the #1 topic with nearly every customer right now. Customers are at different stages: some are still exploring what Box AI can do, others have it live and are testing, and some are building AI-powered workflows. Box AI can help you summarize documents, answer questions about your content, draft text, and extract key information, all without leaving Box. The key to getting great results is learning how to write effective prompts. Below are some courses we recommend taking to take your AI knowledge to the next level: For End Users:Foundations of Box AI (Self-Paced Course | ~30 min): Learn how Box AI works, what it can

On July 30, 2026, an update to the Box Terms of Service ("Terms") will take affect for those users whose accounts are subject to the Terms and not a separate written agreement, such as the Box Service Agreement. None of these changes affect the pricing for your subscription to the Box Service.The Terms reflect the commitments Box and its users make to each other. The updates include language to clarify your responsibilities for service resource overages and how you can contact Box.By continuing to use the Box service, you confirm that you have reviewed and agreed to our updated Terms of Service which you may view here. 

We are incredibly excited to announce support for 21 CFR Part 11 compliance in Box Sign via the public API, enabling developers in life sciences, pharmaceutical, and healthcare organizations to build e-signature workflows that can support FDA signature requirements within their own custom or third party applications. Users will need GxP Validation enabled in order to leverage this new capability. With API support for 21 CFR Part 11 e-signature requests, developers can:Create 21 CFR Part 11 e-signature requests via API using "request_flow": "cfr11" Retrieve and list 21 CFR Part 11 templates with the new request_flow field Leverage e-signature validation with signer reason and is_validated fields Utilize flexible document preparation experiences with the ability to choose between guided or async validationTo learn more about this release, please see 21 CFR Part 11 Requests and Create a Box Sign Request.

Upcoming webinar on 6/30/26: Mine Your Content for Intelligence: Accelerate Discovery and Automate Workflows with AIEnterprise content is a gold mine of valuable business intelligence, from terms, conditions, and customer obligations to invoice totals, onboarding data, and policy information. However, most of that mission-critical data remains trapped inside unstructured content like contracts, forms, PDFs, and scanned documents.Join our upcoming webinar, Mine Your Content for Intelligence: Accelerate Discovery and Automate Workflows with AI on Tuesday, June 30th, 2026 at 9:00 a.m. PT and learn how Box Extract, Box Apps, and Box Automate work together to simplify workflow automation and transform unstructured content into intelligent, actionable business processes.In this webinar, discover how organizations can:Leverage the power of AI to create, modify, and save metadata templates directly in Box Extract to add structure to extracted data. Configure and deploy Custom Extract Agents th

Thanks ​@jrobbins ​@Scott Picanco Box for yesterday’s overview and demo of metadata extract and confidence scores.  Please see below for the recording, summary and deck.  Topics covered included metadata overview, Box extract updates and roadmap. Live demo of metadata extraction, AI guardrails and confidence scoring, and workflow for invoice processing. Plus live polling and Q&A.  Slide deck here     1. The Value of Structured Data in an Unstructured World​@Scott Picanco Box began by highlighting that while content is the lifeblood of modern organizations, 90% of this data is unstructured, making its value difficult to tap into. He explains that metadata (structured data about data) is the missing link that makes AI truly useful. Applying metadata effectively leads to better decision-making, powers smarter agentic workflows with tools like Box Automate, and dramatically accelerates content search and discovery.  2. Challenges with Traditional Data Extraction​@Scott Picanco Box  out

Thanks to Shuang Li and Veerender Nallamala for this weeks overview of Box Search 3.0 and also thanks to our customer guests who joined and shared in the Q&A. You can find the summary below, and full recording at the bottom. Summary Box Search 3.0: A New Foundation for PerformanceVeerender explained that Box Search 3.0 represents a major architectural shift in the platform's search infrastructure, designed to address common customer feedback regarding speed, the inability to find recently created files, and result relevance.  The new version, which has been rolled out to all customers (GA), focuses on three core improvements Quick Search Speed: A live demo compared the old and new infrastructures on a large-scale system with a billion files. The time for search suggestions to appear in 'Quick Search' was reduced from approximately 8 seconds to just 3 seconds. Full Search Reliability: The demo showed that complex 'Full Search' queries, which previously timed out without returning