The Download button only flashes on the screen at the beginning for a second and then vanishes, YES, DOWNLOADS were AUTHORIZED When the link was created. How can I fix this?
Solved
No download button even when authorized
Best answer by 20GT
It's not a problem with Box, I've found the same link shows the download button on other browsers. It's a mobile Chrome browser anomaly.
Thanks for the reply
Hi
A few questions to help determine the issue and assist with troubleshooting:
- Is the shared link working properly on different devices, network connections, or browsers? Can you try clearing your cache and cookies before accessing the file and checking the download button again?
- Are you logged into Box when the issue occurs?
- If you are a collaborator and the file is password-protected, have you reached out to the file/folder owner to check the settings?
- Is the file watermarked? See Watermarking files to learn more.
Note: When using a shared link to access watermarked content, non-collaborators must have a Box account to download watermarked files or folders.
Also, for a shared link, please double-check the settings with the file/folder owner:
Looking forward to hearing from you. 💙
It's not a problem with Box, I've found the same link shows the download button on other browsers. It's a mobile Chrome browser anomaly.
Thanks for the reply
Hello
Glad to hear that you're able to open the link in other browsers. If you still encounter an issue with your preferred supported browser, try clearing your cache and cookies first. This often resolves the issue.
Feel free to reach out again if you have any other questions or concerns. 🤗
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