Box for Developers

We created a Box Platform App using JWT server authentication. The app is configured as App Access Only, not App + Enterprise Access, and the authorized scope currently shown is “Read all files and folders stored in Box.”The JWT token authenticates as the app’s Service Account / Automation User. In our case, the token identifies as:Name of automation serviceE-mail of automation serviceWhat is confusing is that we have not intentionally collaborated that Service Account onto the target folder or any parent folder. The folder and test Excel files were created by my sandbox admin user, not by the Service Account. Despite that, when we call the Box API with the JWT Service Account token and provide the folder ID, the app can list the folder contents and read file/folder metadata.For example, it can see the folder and files and read metadata such as owner, creator, file name, file ID, permissions, etag, etc. The metadata shows the folder/file is owned and created by my sandbox user, not the

Hi everyone,I have used Box Microsoft Sentinel Codeless Connector (CCP) connector which uses the REST API Poller to ingest Box Enterprise Events.The connector authenticates using the Client Credentials Grant against the Box OAuth endpoint.OAuth EndpointPOST https://api.box.com/oauth2/tokenGrant Typeclient_credentialsAdditional Parametersbox_subject_type=enterprisebox_subject_id=<Enterprise ID>The connector configuration is similar to:"auth": { "type": "OAuth2", "grantType": "client_credentials", "TokenEndpoint": "https://api.box.com/oauth2/token"}However, the connector consistently fails.Microsoft Sentinel reports the following error:RES40001Invalid Credential or cannot get credential for example OAuth2 access token.Call failed with status code 429 (Too Many Requests):POST https://api.box.com/oauth2/tokenNote that the credentials used are valid, Microsoft Sentinel Data Connector shows the following:  

I just created a webhook v1 and it says that I need to contact support in order to enable it, but it seems I need to have an Enterprise account in order to contact support in order to enable my webhook v1 for other users?

Using the Box Java SDK v10:During a high volume of uploads I occasionally see a “Stream already closed” exception.  This appears to be caused by a retry attempt on a 429 response from the original upload request.  It appears that the Box SDK attempts to retry the upload without resetting the stream so the stream has been read. I have written a custom RetryStrategy that resets the stream before a retry and this fixes the issue.  It seems like this should be part of the retry code or is this the expected way to handle retry attempts for uploads?

Using Box Java SDK v10:During a high volume of uploads (1000+ files), I occasionally receive a 409 (name_temporarily_reserved) error. When verifying the upload, the file that threw the exception DOES exists in the folder and appears to be uploaded successfully. It looks like the request is receiving a 429 response but retrying too fast (before the original upload is cleaned up)?  Seems like an Box issue but I’m not sure how to handle this scenario in my code.    

I’m trying to download a file that I created via the API, but keep getting an SSL error. Note that I can download the same file successfully using the API Developer playground, providing just the file ID and my developer token. See curl output below:$ curl -i -L "https://api.box.com/2.0/files/ [removed by moderator] /content" -H "authorization: Bearer <REDACTED_TOKEN>"HTTP/2 302 date: Wed, 11 Mar 2026 12:55:49 GMTx-envoy-upstream-service-time: 259location: <REDACTED_LINK>box-request-id: 07a3f1d1a260e4d0957df37044c38d148cache-control: no-cache, no-storestrict-transport-security: max-age=31536000via: 1.1 googlecontent-length: 0alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000curl: (35) error:0A000126:SSL routines::unexpected eof while reading

I’d like to report that it’s impossible to authorize third party app using Android WebView. All Android apps seem to be affected by that unless they use external browser or Box app for auth. Regular flow should be: Login page → enter credentials → Grant access pageCurrent broken flow is: Login page → enter credentials → Blank page and no authorization code returned I was able to capture error log from js console, I guess this prevents the grant page from showingmain-preload.f0bdd4e4aa.js:69 Uncaught (in promise) TypeError: Cannot read properties of null (reading 'getItem') at 91049 (main-preload.f0bdd4e4aa.js:69:37140) at y (runtime.d0fed8b796.js:2:146219) at 60972 (main-preload.f0bdd4e4aa.js:69:9428) at y (runtime.d0fed8b796.js:2:146219) at 31988 (main-preload.f0bdd4e4aa.js:8:41008) at y (runtime.d0fed8b796.js:2:146219) at 38736 (main.89da41b464.js:1:213) at y (runtime.d0fed8b796.js:2:146219)91049 @ main-preload.f0bdd4e4aa.js:69y @ runtime.d0fed8b796.js:260972

現在ServiceNowとAPI連携を行い、ServiceNow側からAPIを叩いてBOX内にフォルダを作成する仕組みを作成しています。要件の一部に、フォルダに対して２２日後に自動削除されるよう設定するという要件があるのですが、調べてみたところ、BOX APIにフォルダ削除日の設定は存在しないという結論に至りました。ただ、私自身BOXの利用経験が浅く情報が最新かどうか判断しかねている次第です。また、存在しない場合どのような代替方法があるかなど、過去に実装経験がある方や知見がございましたらご教示いただきたいです。 よろしくお願いいたします。

I am getting {"type":"error","status":404,"code":"not_found","help_url":"http://developers.box.com/docs/#errors","message":"Authorization Failed","request_id":"redacted"} when I call https://api.box.com/2.0/tasks/{task_id} though I have no issue listing all tasks using the same token with https://api.box.com/2.0/files/{file_id}/tasks

Hi,I need to restricting folder renaming for user after creation. Is there any SDK API available to call or any other option.Thanks

Hi All,Got a client that wants their files on box (previously sftp) and I've gotten the Box CLI to upload files to a folder and will be looking to schedule it on a weekly basis for the client.  I'm targeting the folder purely by folder ID using "box files:upload <filename> --parent-id <folder id>” in PowerShell (I know, gross!).The client has their box url branded but not sure how to handle it in the future if we have more clients wanting to use Box.  If the clients I need to post to each have their own branded Box URLs (e.g. cmpa.app.box.com/folder/111111, compb.app.box.com/folder/22222 etc).My question is: are folder IDs globally unique across all Box tenants (cmpa, cmpb, cmpc)? In other words, if I upload to folder ID 111111, is it guaranteed to land in that exact folder for client A regardless of whether I previously posted to Client B's 22222 folder with the same box account and token (via CLI)?Are the branded URLs purely cosmetic, with only the folder ID being conside

Has anyone else experienced the Box AI API Q&A endpoint returning 403 issues on all queries since last evening? It seems like the same API calls that were working yesterday are failing as forbidden, even though nothing changed with the App client’s permissions. Already verified the Client ID we are using has access to the file’s were using in the request but now only getting 403 back.

In today’s digital world, education has expanded beyond classrooms. Many parents now prefer online platforms for teaching their children important subjects, including religious education. One of the most effective ways technology is being used is through online Quran learning platforms.These platforms offer: Interactive classes with qualified teachers. Flexible schedules that suit children across different time zones. Digital resources like Noorani Qaida, Tajweed rules, and translation guides. Safe learning environments with parental supervision options. At Quran Kids Online, we provide kids with structured online Quran classes that include Tajweed, memorization, and translation. Our mission is to make Quran learning easy, accessible, and engaging for young learners worldwide.Technology has truly bridged the gap between teachers and students, and with platforms like Box supporting collaboration and education, the future of online learning looks even brighter.Question for the comm

Calling all developers! The Box Developer Platform is evolving rapidly to support the next generation of custom integrations and AI-powered applications.In our latest product roadmap session, we deep-dived into emerging headless interfaces, including connecting AI agents (like ChatGPT and Claude) to your Box instance via the Box MCP Server.We also discussed simplifying the developer experience with the upcoming npm install box command, providing AI unit entitlements for free developer accounts, and making the Box AI agent accessible via Slack and MCP. 📌 Read the full developer breakout summary and watch the session here!  

I created a box developer account to investigate how to integrate our customer's Box repository with our tool. Everything went create with Oauth and the developer token, but when I started experimenting with Client Credentials Grant, I simply can't get it to work.When I try to make a request with the client id, client secret and my own user ID, I get:"App is not yet authorized for use"In my console I can see messages like:"Log in or sign up for a Box Developer account to access all of the Developer Console features."Which is something that also pops up at the top of my Developer Console page. Not sure how I can create a Box Developer account since, as far as I can tell, I already have one.

Would the custom agent’s activity be tracked with “BOX_AI_USER_REQUEST”, the same event type as the Box AI chat? Or is it different for custom agents?

Hi Team,I created an Oauth application in box developer console, it is showing status as pending enablement. How can I get it enabled. I need this application as part of automating our workflow. please suggest

We have a Box Co-Admin account with the following permissions enabled: Manage Users Manage Groups View Users' Content Edit Users' Content Log into Users' Account The Co-Admin can successfully impersonate regular managed users using the As-User API.The same Co-Admin can also view another Co-Admin's files and folders through the Content Manager functionality in the Box Admin Console.However, when attempting to access the other Co-Admin's content using the As-User header, the API returns HTTP 403 Forbidden.Questions: Is Co-Admin to Co-Admin impersonation supported through the As-User API? Is the 403 response expected behavior? If Content Manager can view another Co-Admin's content, is there a public API equivalent to Content Manager? Is there a supported way to programmatically access another Co-Admin's content for migration purposes? Any documentation references would be appreciated.

I am having a challenge with the Claude MCP Integration. Has anyone experienced this and has a solution? Claude for Box MCP Integration — File Version Upload FailureIntegration: Claude for Box (Official MCP integration, listed in Box App Center) Issue: The Claude MCP integration is unable to upload new versions of existing files despite being fully authorized. The integration returns a permissions error when attempting to call the Box file version upload API endpoint.Authorization status: The integration shows "Integration Added" in Box with the following granted scopes:Read all files and folders stored in Box Read and write all files and folders stored in Box Manage Docgen Requests Manage AI RequestsExpected behavior: With read/write scope granted, the integration should be able to upload new versions of existing files owned by the authorized user.Question for Box support: Does the Claude for Box MCP app (published by Box in the App Center) have the item_upload scope enabled in its ap

Anytime a user signs and creates a document it’s supposed to trigger my webhook, but that trigger is not happening regardless of what I do. 

We are using the BOX API with a service ID to connect and fetch files from BOX.The connection is working successfully, and able to fetch filenames and metadata with IDs. But  although the API connection is still successful, no files are being fetched from the search query even though the data is available in BOX.Could you please help us diagnose the issue and let us know if there are any API limitations, token/session expiry issues, rate limits, scheduled maintenance activities, or permission-related concerns that could be causing this behaviour?long offsetValue = 0;long limitValue = 2000000;BoxSearch boxSearch = new BoxSearch(api);BoxSearchParameters searchParams = new BoxSearchParameters();searchParams.setQuery("*");List<String> folderIds = new ArrayList<>();folderIds.add(folderId);searchParams.setAncestorFolderIds(folderIds);do {searchResults = boxSearch.searchRange(offsetValue, limitValue, searchParams);  for (BoxItem.Info itemInfo : searchResults) {     System.out.prin

i have a shared Folder created by different enterprise.i have created JWT app in my own account and trying to access this folder.Facing 404 and not able to access this shared folder. Any solutions?

I am building a multi-tenant SaaS platform and looking to integrate Box. Here's the use case:  - Customers have their own existing Box accounts  - Each customer would share one specific folder in their Box with our account  - Our backend needs to create subfolders and upload files into those customer-shared folders automatically  - Content should live in the customer's Box, not oursWhich authentication would you recommend? The concern of using OAuth is that when refreshing a token it invalidates an existing token which could create issues across tenants. But I am not sure if App User and Service Account are intendedly made for the case when customers are box users

I am currently developing an integration that relies on Box webhooks to maintain a synchronized state between Box and my application’s internal database. I have encountered a discrepancy in how Box triggers events for nested folder structures during trash and restore operations.Observed Behavior:Deletion: When a parent folder containing multiple sub-folders is moved to the trash, the Webhook API correctly emits a FOLDER.TRASHED event for the parent folder, followed by individual FOLDER.TRASHED events for every nested sub-folder. This allows my application to accurately update the status of each item in my database. Restoration: When I restore the parent folder from the trash, all nested sub-folders are correctly restored in the Box UI. However, the Webhook API only emits a single FOLDER.RESTORED event for the parent folder. No events are generated for the sub-folders that were restored as part of that tree.Technical Impact: Because my application relies on individual events to trigger

現在クライアント先でDX推進支援をさせていただいている者です。クライアントの会社でBoxを使用しているのですが、Box relayを含むツール・サイトの情報を一つのサイトに集約して表示する仕組みの構築を検討しており、調査を進めています。つきましては、製品仕様について以下の点を聞きたいのですが、お詳しい方いらっしゃいますでしょうか。---【質問】1. API利用規約上の制限について   - 弊社の社内サーバー（Azure VM・AWS等）からAPIを呼び出すことは、利用規約上問題ございませんでしょうか。   - データの二次利用（ダッシュボードへの表示）に関して制限事項がございましたら、お教えいただけますと幸いです。　※アクセスは社内メンバーに限定され、インターネット経由での利用を前提としております。