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Does Box AI Home process documents recently accessed via shared link without collaborator access?

  • October 22, 2026
  • 2 replies
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We've done some testing to find out if Box AI Home has access to content via shared links. The result suggests that content recently access via shared link can be processed by a Box AI Home event when the user does not have collaborator access to the file.

Below are the 4 tests that we performed. In all 4 instances, the user does not have collaborator access to any of the documents

  1. When the shared link is set to ‘invited people only’ AI Home cannot find the document

  2. When the document does not have a shared link enabled, AI home search does not surface it

  3. When a shared link is enabled but I have not accessed the document yet via the shared link, AI Home does not surface it when I search.

  4. When a shared link is enabled and I have accessed the document at least once via the shared link, AI Home search returns the document in search

Is this behaviour expected and are there situations where content accessed recently via shared links can be included in files processed by Box AI Home?

    2 replies

    Jason S
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    • Jason S
    • Box Employee
    • October 22, 2026

    Hi ​@Diane O,

    Thanks for sharing these detailed test results! We’re looking into this with our internal team to confirm how AI Home handles content accessed through shared links. We’ll follow up here once we have answers.

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      Jason S
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      • Jason S
      • Box Employee
      • October 22, 2026

      Hi ​@Diane O,

      Our team confirmed that AI Home can access content you have access to through collaboration or an accessible shared link, including company-only and public links. For shared links, this is limited to items in your Recents.

      This aligns with your test results:

      • Invited people only: AI Home cannot access the file if you haven’t been invited.
      • No shared link or collaborator access: AI Home cannot access the file.
      • Shared link enabled but not accessed: Enabling the link alone does not add the file to your Recents.
      • Shared link accessed and included in Recents: AI Home can find and process the content, provided the shared link grants you access.

      So yes, content accessed through shared links can be included in AI Home queries without collaborator access, as long as it’s in your Recents and remains accessible to you.

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