Unable to turn off auto enrollment

Hi ​@EmmVC, welcome to the Box Community! I’d be happy to address your concerns, please refer to the information below.

Turning off auto enrollment

When disabling Auto Enrollment in the Admin Console (Enterprise Settings > Custom Setup > Domain Management), hovering over the domain, clicking the More Options (...) button, and selecting Disable Auto Enrollment opens a confirmation dialog.

You must check the confirmation box acknowledging that new users signing up under this domain will become unmanaged users before the Disable button becomes active.

📌 See Disabling Auto Enrollment for a Managed Domain for reference

Auto Enrollment requires a verified domain with a valid DNS TXT record to be enabled in the first place. If DNS records are not configured or domain verification is in an Incomplete Setup state, Auto Enrollment cannot be active or properly managed.

Ensure you are performing this action as the Primary Admin, as certain domain management configurations require primary administrator permissions.

What happens if you delete the domain

Deleting a domain under Enterprise Settings > Custom Setup > Domain Management has several important impacts and prerequisites:

• Loss of shared link access: Managed users whose accounts use email addresses under the deleted domain will lose access to shared links.
• SSO Block: If SSO is enabled for your organization, Box prevents you from deleting the domain until all managed users with email addresses under that domain have changed their primary email to a different domain.
• Auto Enrollment must be disabled first: You must disable Auto Enrollment for the domain before you can remove domain verification or delete the domain.

Thanks, and please feel free to reply back if you have any other concerns.

This doesn’t work as intended then. Could it be a backend issue from Box?

• Domain isn’t verified, still auto Enrolls
• Auto Enrollment “disabled”… still auto enrolls

Hello ​@EmmVC, thanks for bringing this to our attention. We do not have a known issue regarding auto-enrollment at this time.

To help us investigate and resolve this for you, please submit a ticket to our Product Support team. If you are having trouble signing in or opening a case through the support portal, you can access the ticket form here.

Thank you for your patience, and please feel free to reach out if you have any other questions!