Skip to main content
Question

Unable to Select a Folder for Automate

  • October 23, 2026
  • 1 reply
  • 26 views
  • Translate All

I created a folder for external users to upload file/s via a file request form. I am setting up an automation for this folder using the File Request as a trigger. However, I am not able to select that specific folder. It is not grayed out either - there’s just no radio button to select it. I am able to click on the folder to see what’s inside it, but am not able to select it.

I am on Enterprise plan, and i am the owner of the folder - so permissions are not an issue.

 

    1 reply

    Jey Bueno Box
    Forum|alt.badge.img

    Hi ​@rmndz, thank you for reaching out! This is a known behavior in Box Automate. Here's what's likely happening and how to resolve it:


    When using File Request as a trigger in Box Automate, the File Request form must already exist on the folder before you begin building your workflow. If the File Request hasn't been created yet (or wasn't created in the right sequence), the folder will appear in the folder picker but won't have a selectable radio button.
     

    ✅ To resolve, follow this order:

    1. Create the File Request on your folder first — Go to the folder, click the "..." menu, and select Create File Request. Set it up and save it.
    2. Then go to Box Automate and create a new workflow.
    3. When selecting the trigger, choose File Request — your folder should now appear with a selectable radio button.
    4. Complete the workflow setup and send the File Request link to your external users.

    💡 You must have Owner or Co-owner permission on the folder to use it as a trigger with File Request.

     

    If the above doesn't resolve it, it's worth checking with your Box Admin to confirm that Box Automate is enabled for your account and that the workflow creation settings allow you to use folders where you have Owner/Co-owner access. Admins can configure this in the Admin Console → Content & Sharing settings.


    If you've already created the File Request first and are still running into this issue, I'd recommend submitting a ticket so the team can take a closer look at your specific setup. Be sure you’re signed in with your paid account to see available support channels.


    Thank you!

    Translate
    Terms of ServiceAccessibility statement