Hi Box Support Team,
We are currently using Box Shuttle to migrate content from SharePoint Online to Box. We have identified an issue where all SharePoint site collections using the STS#0 template are missing from the Box Shuttle Source Explorer.
Issue Description
During our investigation, we observed the following pattern:
- SharePoint sites using the GROUP#0 template are visible in Box Shuttle.
- SharePoint sites using the STS#0 template are consistently missing from the Source Explorer.
This issue is affecting multiple site collections across our Microsoft 365 tenant, not just individual sites.
Examples of affected sites include:
Troubleshooting Performed
- Verified that the SharePoint Online source is connected and authenticated in Box Shuttle.
- Confirmed that other SharePoint site collections within the same tenant are visible.
- Verified that the affected sites are Active and Unlocked in SharePoint Admin Center.
- Confirmed that the affected sites and their document libraries are accessible through SharePoint PowerShell and PnP PowerShell.
- Compared site templates and identified that the missing sites use STS#0, while visible sites predominantly use GROUP#0.
Support Required
Could you please investigate and confirm:
- Whether Box Shuttle supports discovery and migration of SharePoint Online site collections using the STS#0 template.
- Whether there is any limitation or configuration requirement preventing these sites from appearing.
- Whether a workaround is available to include all affected sites in the migration.
- Please let us know if you require additional logs, screenshots, or PowerShell output.
Thank you for your support.
Best regards,
Ashish Singh
