Account Type: Enterprise Plus
We are currently migrating from SharePoint to Box using Shuttle. At around 7TB of files migrated, we received an email referencing the Fair Use Policy.
Given that Enterprise Plus offers unlimited data, could you confirm if we might encounter any issues moving forward? We have already migrated 2024 and older data files and are planning to migrate 2025 files. We want to ensure it is safe to proceed despite receiving the Fair Use Policy notice.
Thank you for your guidance.
Email from Box below
Dear Box admin,
Thank you for your continued use of Box. We have detected a significant increase in bandwidth use to your account [removed by moderator] that exceeds the bandwidth limitations set forth in our Fair Use Policy (Section 1, article a) and violates the Box Terms of Service.
As a result, to prevent abuse and ensure the integrity of the Box Service for all our users, we have implemented preventative measures to limit your bandwidth.
We ask that you take the necessary steps to reduce your bandwidth usage and otherwise ensure your use of Box does not risk overburdening or impairing the services. For more information about what drives bandwidth usage, please refer to this article.
Box reserves its right to pursue additional remedial action should you continue to use Box in any manner that exceeds the permitted bandwidth limits or otherwise violates our Terms of Service and/or our Fair Use Policy. Such action may include, but is not limited to, reducing the bandwidth available to your account and potentially suspending your use of the Box Service.
If you no longer wish to remain on the platform, we will expedite your cancelation and refund for the remaining duration of your account.
Thank you for your understanding and for being a valued Box customer.
Sincerely,
The Box team
