Hi ​@Kazz  Welcome to the Box Community! We do not have a direct email address for Product Support; all concerns and issues should be submitted via support ticket.

To assist the user with 2FA and login, you can open a support ticket on their behalf. Please make sure to include the user in the communication and provide the account details in the case, as this process requires verification.

Looking forward to sorting things out! 🤗

I can enter my login and password correctly for my account, but I can't log in with two-factor authentication.

If I can log in to my account, I can disable the two-factor authentication setting, but I can't log in so I can't change the settings.

Because I changed my phone. Before changing my phone, I deleted the Box's two-factor authentication from the authentication app, and after changing my phone, Box's two-factor authentication does not appear in the authentication app.

I used Box for work before, but I deleted it because I no longer use it. I then started using it again for work, but as mentioned above, I cannot log in with two-factor authentication.

I would like the two-factor authentication to be disabled as soon as possible. Is that possible?

I just want to be able to log in.

I'm in a very difficult situation, so please help me.

Hi ​@HKED5880  Welcome to the Box Community! To assist you with the login issue and disable 2FA, a ticket is submitted on your behalf. Our Product Support team will follow up shortly.

Upon receiving the case number, please reply using the affected email address to locate it and for account authenticity. Our Product Support team may be asking you some verification questions for security purposes.

We look forward to resolving this for you.