Support Forum

Good day, I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success. Could someone please help me?   Thank you,

If a Personal Pro user shares a folder with an Individual user,Which user will use the capacity?

Help me.1. Phenomenon where data in a folder is deleted without permission2. There is no set period for deletion.【phenomenon】A similar problem has been occurring since last year.It was so bad that I logged out of the BOX account (with administrative privileges) on my main PC and uninstalled Box Drive.After that, data was no longer deleted.The same problem does not occur even if you log in on another PC using an account with administrative privileges.Perhaps installing Box Drive on certain PCs seems to trigger a program that automatically deletes data.   A large amount of data for 15 pages will be deleted at once.The timing of deletion occurs while you are logging in on your PC.Of course, I didn't delete it myself.

Hello, I recently deleted the files, but the available capacity still shows 7.6 GB used

Unable to set password from account created with Google login. Each time I attempt to set password error message  shows stating that a problem occurred while setting password.

I am a new business customer and I need all my files from a link to be uploaded. I only have 72 hrs. The support button does not work on my homepage. The sales rep is not answering emails! 

I'm looking to delete some folders that are linked to Netsuite but this seems not possible. Anyone else experiencing the same or is this not an option?

Hello my files are not routinely syncing to Box. Can you assist? Thanks!

I want to remove Outlook Integration from our environments. I think all need to do is delete the BrightVine.OutlookIntegration.Catalog.dll. Is this correct?

My email: [information redacted]

Good morning everyone, I have noticed that my account displays wrong information about the storage availability. I have deleted several files but it is still almost full. I have read that a script can be run to update that information and it is something that I haven't had before, could I have this in my account? Even if only can be requested once, I will need the space soon. Thank you! 

Unable to log in to my app...comes up with this; There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: temporarily_unavailable  Show Error Details

As the title states, I am trying to find a path to determine 1) when a user was assigned as an editor to a specific folder, and 2) who made the assignment? Thanks in advance for any assist here.

How do I protect a file/folder in box.com so that the file/folder can be only read, but cannot be downloaded  or otherwise manipulated? I want to give a controlled access to people to read a file, but I want them only to read it, not download it or not write into it or other manipulation operations on the folder/file . Thanks , Klara

I have the following error "Une erreur s'est produite pendant la procédure de résiliation de votre version d'essai. Veuillez réessayer ou appeler Box au 0800 909 816" when trying to activate my subscription from a trial box. I need Box.com quickly and no one is answering on the phone 0800 909 816.

I'm looking to pull a report that list the files all the files in a shared folder with external collaborators. I'm the owner of the folder and have the business plan to utilize admin reports. When I export the Folder and File tree, it shows 30+ GB of data but no items are listed out and the file is only 2 rows. How can I export a list of all the files and subfolders in a shared folder?

I tried to create an access token using the following details  {     grant_type: 'client_credentials',     client_id: "2yuh6hjmzagiw5hr8tqhxvcqkcgyiw4c",     client_secret: "my client secret",     box_subject_type: 'user',  //      box_subject_id: 'my user id',  //    };   I am getting  following error even after providing the correct credentials:  data: {      error: 'invalid_grant',      error_description: 'Grant credentials are invalid'    } my app setup is : 1.server authentication (Client credential)                              2. app access only   please let me know how to resolve it  

We have users that move items between folders using Box for Desktop. They do not appear in the new location when viewing from the web portal. How can we get Box for Desktop to be in sync for all users?

メール確認リンクの有効期限切れです。 再送信してください。

We're using Box sign to obtain manager authorization for bill payment.  In Sign, I selected the invoice and then added the signature page.  While the signing process worked fine, Box separated the pages into two separate files - one file for the invoice and one for the signature page.  I need to upload both pages, as ONE file, to Bll.com. Why did it separate the signature request into two separate files and how I can stop that from happening or work around it? 

Account not set up correctly.  Please contact me.

Hello, I am reaching out because I am missing a folder with several files and it has disappeared without a trace. It is not in the Trash either. Please let me know if you can help with this!

Hello. I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set. I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

Hello,  I am unable to add a user because the email is already used in a box account but not with an enterprise. I would like to use the same email address for the user and link it to our enterprise.  Thank you,  Vanessa

Dear Box, My storage was misreported as full two days ago and I wrote to you. After you solved the problem today I started getting the same misreport again though I had deleted many files to free some space. Kind regards, Martun Hovhannisyan