External collaborator can not reset their MFA

Question

One of my external collaborators is getting this msg and can not get into our shared folder. I don't see an option on the admin console to address this.

community-manager · Answer

Hi Zohar,Welcome to Box Community and glad to assist!We encouage the affected user to contact our Community forum or create a ticket in order for Product Support to address the user's MFA issue.We'd love to further assist!

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