One of my external collaborators is getting this msg and can not get into our shared folder. I don't see an option on the admin console to address this.
Question
External collaborator can not reset their MFA
Hi Zohar,
Welcome to Box Community and glad to assist!
We encouage the affected user to contact our Community forum or create a ticket in order for Product Support to address the user's MFA issue.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.